公开(公告)号：US08036347B1

公开(公告)日：2011-10-11

申请号：US11582606

申请日：2006-10-18

申请人： Rajesh Kanade

发明人： Rajesh Kanade

IPC分类号： H04M11/00

CPC分类号： H04M3/5191 ,  H04M3/5166 ,  H04M2203/251

摘要： A method, apparatus and computer program product for providing additional information to an Interactive Voice Response (IVR) system user is presented. A call from a user is received at the IVR system, and a session is provided for the user. Additionally, a page is generated for the session. The page is communicated to the user; and is dynamically updated for the user as the user traverses menus of the IVR system.

摘要翻译： 提出了一种用于向交互式语音响应（IVR）系统用户提供附加信息的方法，装置和计算机程序产品。 在IVR系统处接收到来自用户的呼叫，并为用户提供会话。 另外，为会话生成页面。 该页面传达给用户; 并且在用户遍历IVR系统的菜单时为用户动态地更新。