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公开(公告)号：US11545139B2
公开(公告)日：2023-01-03
申请号：US16780296
申请日：2020-02-03
申请人： Verint Systems Ltd.
发明人： Jeffrey Michael Iannone , Ron Wein , Omer Ziv
摘要： Systems and methods of script identification in audio data obtained from audio data. The audio data is segmented into a plurality of utterances. A script model representative of a script text is obtained. The plurality of utterances are decoded with the script model. A determination is made if the script text occurred in the audio data.
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公开(公告)号：US11227584B2
公开(公告)日：2022-01-18
申请号：US16780340
申请日：2020-02-03
申请人： Verint Systems Ltd.
发明人： Jeffery Michael Iannone , Ron Wein , Omer Ziv
摘要： Systems and methods of script identification in audio data obtained from audio data. The audio data is segmented into a plurality of utterances. A script model representative of a script text is obtained. The plurality of utterances are decoded with the script model. A determination is made if the script text occurred in the audio data.
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公开(公告)号：US20200251095A1
公开(公告)日：2020-08-06
申请号：US16780320
申请日：2020-02-03
申请人： Verint Systems Ltd.
发明人： Jeffrey Michael Iannone , Ron Wein , Omer Ziv
摘要： Systems and methods of script identification in audio data obtained from audio data. The audio data is segmented into a plurality of utterances. A script model representative of a script text is obtained. The plurality of utterances are decoded with the script model. A determination is made if the script text occurred in the audio data.
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公开(公告)号：US20200251093A1
公开(公告)日：2020-08-06
申请号：US16780296
申请日：2020-02-03
申请人： Verint Systems Ltd.
发明人： Jeffrey Michael Iannone , Ron Wein , Omer Ziv
摘要： Systems and methods of script identification in audio data obtained from audio data. The audio data is segmented into a plurality of utterances. A script model representative of a script text is obtained. The plurality of utterances are decoded with the script model. A determination is made if the script text occurred in the audio data.
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公开(公告)号：US10720164B2
公开(公告)日：2020-07-21
申请号：US16702998
申请日：2019-12-04
申请人： Verint Systems Ltd.
发明人： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
摘要： Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
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公开(公告)号：US10650826B2
公开(公告)日：2020-05-12
申请号：US16594812
申请日：2019-10-07
申请人： Verint Systems Ltd.
发明人： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
摘要： Systems and method of diarization of audio files use an acoustic voiceprint model. A plurality of audio files are analyzed to arrive at an acoustic voiceprint model associated to an identified speaker. Metadata associate with an audio file is used to select an acoustic voiceprint model. The selected acoustic voiceprint model is applied in a diarization to identify audio data of the identified speaker.
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公开(公告)号：US20200105275A1
公开(公告)日：2020-04-02
申请号：US16702998
申请日：2019-12-04
申请人： Verint Systems Ltd.
发明人： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
摘要： Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
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公开(公告)号：US10593332B2
公开(公告)日：2020-03-17
申请号：US16567446
申请日：2019-09-11
申请人： Verint Systems Ltd.
发明人： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
摘要： Systems and methods diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
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公开(公告)号：US20190066691A1
公开(公告)日：2019-02-28
申请号：US16170289
申请日：2018-10-25
申请人： Verint Systems Ltd.
发明人： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
摘要： Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcribed audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
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公开(公告)号：US09990920B2
公开(公告)日：2018-06-05
申请号：US15332411
申请日：2016-10-24
申请人： Verint Systems Ltd.
发明人： Ran Achituv , Omer Ziv , Ido Shapira , Daniel Baum
IPC分类号： G10L15/26 , G10L15/197 , G10L15/06 , G10L15/08 , H04M3/51
CPC分类号： G10L15/197 , G06F17/30746 , G10L15/063 , G10L15/083 , G10L15/26 , G10L2015/0635 , H04M3/51
摘要： Systems and methods of automated adaptation of a language model for transcription of audio data include obtaining audio data. The audio data is transcribed with a language model to produce a plurality of audio file transcriptions. A quality of the plurality of audio file transcriptions is evaluated. At least one best transcription from a plurality of audio file transcriptions is selected based upon the evaluated quality. Statistics are calculated from the selected at least one best transcription from the plurality of audio file transcriptions. The language model is modified from the calculated statistics.
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