TELEMATICS-BASED VEHICLE STATUS MONITORING AND CUSTOMER CONCERN RESOLVING
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    发明申请
    TELEMATICS-BASED VEHICLE STATUS MONITORING AND CUSTOMER CONCERN RESOLVING 审中-公开
    基于电话的车辆状态监测和客户关系解决

    公开(公告)号:US20100217478A1

    公开(公告)日:2010-08-26

    申请号:US12391862

    申请日:2009-02-24

    IPC分类号: G06F19/00

    CPC分类号: G07C5/008 G07C5/006 G07C5/085

    摘要: A system and method for monitoring the state of health of vehicle components, sub-systems and systems on board the vehicle and/or remotely, and use collected information and data about the vehicle to establish a database for the vehicle as to the state of health of the various components, sub-systems and systems. When a customer brings a vehicle to a service center or dealership complaining about a particular problem, and the service center wishes to replace a part associated with that problem, the OEM or manufacturer can authorize or reject the replacement of the part based on review of the database as to the known state of health of the part. Therefore, only parts which may not be healthy will typically be authorized for replacement. Also, the database can be made available to customers for customer concern resolving.

    摘要翻译: 一种用于监测车辆和/或远程车辆部件,子系统和系统的健康状况的系统和方法,并且使用收集的关于车辆的信息和数据来建立车辆关于健康状况的数据库 的各种组件,子系统和系统。 当客户将车辆带到服务中心或经销商抱怨特定问题时,服务中心希望更换与该问题相关的部件时,OEM或制造商可以基于对该部件的检查授权或拒绝更换部件 关于该部分的已知健康状况的数据库。 因此,只有部分可能不健康的部件通常会被授权更换。 此外,数据库可以提供给客户,以便客户关心解决。