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公开(公告)号：US09727897B2
公开(公告)日：2017-08-08
申请号：US15283160
申请日：2016-09-30
申请人： salesforce.com, inc.
发明人： Bruno Fonzi , Amy Catherine Lee
CPC分类号： G06Q30/0269 , G06Q30/016 , G06Q30/0281 , H04W4/02 , H04W4/80
摘要： A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.
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公开(公告)号：US09460442B2
公开(公告)日：2016-10-04
申请号：US14839515
申请日：2015-08-28
申请人： salesforce.com, inc.
发明人： Bruno Fonzi , Amy Catherine Lee
CPC分类号： G06Q30/0269 , G06Q30/016 , G06Q30/0281 , H04W4/02 , H04W4/80
摘要： A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.
摘要翻译： 传感器数据收集环境，将传感器与附加到产品的智能标签相关联。 传感器从智能标签接收产品标识数据。 与传感器相关联的应用程序，Web服务或计算设备收集客户行为数据，例如传感器与智能标签相关联的时间长度，传感器与智能标签的接近度，传感器的位置在 与智能标签的阈值距离等。 与传感器相关联的应用程序，Web服务或计算设备将产品标识数据和客户行为数据发送到远程计算系统进行分析。 基于分析，发起消息或通信，为客户提供个性化的客户服务。
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公开(公告)号：US09984394B2
公开(公告)日：2018-05-29
申请号：US15669663
申请日：2017-08-04
申请人： salesforce.com, inc.
发明人： Bruno Fonzi , Amy Catherine Lee
CPC分类号： G06Q30/0269 , G06Q30/016 , G06Q30/0281 , H04W4/02 , H04W4/80
摘要： A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.
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公开(公告)号：US20160253629A1
公开(公告)日：2016-09-01
申请号：US14632800
申请日：2015-02-26
申请人： salesforce.com, inc.
发明人： Bruno Fonzi , Amy Catherine Lee
CPC分类号： G06Q10/1095 , H04W4/021 , H04W4/14
摘要： In an example, a sensor may detect when a device carried or worn by one of the persons of a scheduled meeting is positioned within a predetermined geographic distance from a reference associated with the scheduled meeting. A processing device is configured to initialize a remote capturing component responsive to the detecting. The processing device is configured to send an electronic message including information that is based on an output of the capturing component.
摘要翻译： 在一个示例中，传感器可以检测由安排的会议的一个人携带或佩戴的设备何时位于与预定会议相关联的参考的预定地理距离内。 处理装置被配置为响应于所述检测来初始化远程捕获部件。 处理装置被配置为发送包括基于捕获组件的输出的信息的电子消息。
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