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公开(公告)号：US11082456B2
公开(公告)日：2021-08-03
申请号：US15679294
申请日：2017-08-17
申请人： Genband US LLC
发明人： Jeffrey Singman , Dany Sylvain
摘要： According to one example, a method includes facilitating communication between a user web application and an entity. The method may be performed by a communication server of a web communication service. The method includes receiving a request from the user web application to communicate with the entity, establishing a communication session between the user web application and an automated agent, obtaining contextual information associated with the communication session, the contextual information including information provided by the user web application, determining that a user of the user web application should be connected with a live agent, and in response to the determining, connecting the user web application with a terminal of an agent associated with the entity. The method further includes providing the live agent associated with the entity with the contextual information.
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公开(公告)号：US10972378B2
公开(公告)日：2021-04-06
申请号：US16748494
申请日：2020-01-21
申请人： GENBAND US LLC
发明人： Paul Miller
IPC分类号： H04L12/715 , H04L12/24 , H04L29/06 , H04L12/26 , H04L12/66
摘要： A method includes, with a distributed telecommunication component, providing a plurality of first type nodes, each first type node configured to perform a signaling function. The method further include, with the distributed telecommunication component, providing a plurality of second type nodes, each second type node configured to perform a media bearing function. At least one of the plurality of bearer nodes is geographically separate by a predetermined distance from at least one of the plurality of control nodes.
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公开(公告)号：US10664303B2
公开(公告)日：2020-05-26
申请号：US16200108
申请日：2018-11-26
申请人： Genband US LLC
发明人： Paul Miller
摘要： A method includes, with a Virtual Network Function (VNF) manager that manages a VNF that includes plurality of VNF components running on a plurality of virtual machines, determining that an additional VNF component should be provisioned on an additional virtual machine. The method further includes, in response to the determining that the additional VNF component should be provisioned, instructing a compute controller to provision the additional virtual machine. The method further includes instructing a Software-Defined Networking (SDN) controller to connect the additional virtual machine to a network that interconnects the VNF components, and provisioning the additional VNF component on the additional virtual machine.
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公开(公告)号：US10541906B2
公开(公告)日：2020-01-21
申请号：US15294437
申请日：2016-10-14
申请人： Genband US LLC
发明人： Paul Miller
IPC分类号： H04L12/801 , H04L12/24 , H04L29/06 , H04L12/715 , H04L12/66
摘要： A method includes, with a distributed telecommunication component, providing a plurality of first type nodes, each first type node configured to perform a signaling function. The method further include, with the distributed telecommunication component, providing a plurality of second type nodes, each second type node configured to perform a media bearing function. At least one of the plurality of bearer nodes is geographically separate by a predetermined distance from at least one of the plurality of control nodes.
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公开(公告)号：US20190235911A1
公开(公告)日：2019-08-01
申请号：US16377961
申请日：2019-04-08
申请人： GENBAND US LLC
发明人： Paul Miller
CPC分类号： G06F9/45558 , G06F9/5077 , G06F2009/4557 , G06F2009/45595 , H04L12/4641 , H04L41/0896 , H04L43/0817 , H04L43/16 , H04L45/306
摘要： A method includes provisioning a first Virtual Network Function (VNF) component on a first virtual machine, the first virtual machine being supported by a first physical computing system, provisioning a second VNF component directly on a second physical computing system, and using, within a telecommunications network, a VNF that includes both the first VNF component running on the first virtual machine and the second VNF component running directly on the second physical computing system. The method further includes, with a VNF manager, determining that a third VNF component should be provisioned, and in response to determining that the third VNF component is capable of utilizing a hardware accelerator associated with a third physical computing system, implementing the third VNF component on the third physical computing system.
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公开(公告)号：US10165122B2
公开(公告)日：2018-12-25
申请号：US15581287
申请日：2017-04-28
申请人： Genband US LLC
发明人： Jeffrey Singman , Dany Sylvain
摘要： According to one example, a method includes providing an interactive call menu creation service to a client device. The method further includes receiving a first dataset from the client device of an entity via the interactive call menu creation service, the first dataset including a call structure that defines a plurality of communication destinations and destination addresses for the communication destinations. The method further includes, in response to receiving the first dataset, generating a second dataset, the second dataset comprising code for embedding in a webpage to provide an interactive call menu for establishing communication to the plurality of communication destinations. The method further includes sending the second dataset to the client device in response to receiving the first dataset.
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公开(公告)号：US10140146B2
公开(公告)日：2018-11-27
申请号：US15331571
申请日：2016-10-21
申请人： Genband US LLC
发明人： Paul Miller
摘要： A method includes, with a Virtual Network Function (VNF) manager that manages a VNF that includes plurality of VNF components running on a plurality of virtual machines, determining that an additional VNF component should be provisioned on an additional virtual machine. The method further includes, in response to the determining that the additional VNF component should be provisioned, instructing a compute controller to provision the additional virtual machine. The method further includes instructing a Software-Defined Networking (SDN) controller to connect the additional virtual machine to a network that interconnects the VNF components, and provisioning the additional VNF component on the additional virtual machine.
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公开(公告)号：US10009313B2
公开(公告)日：2018-06-26
申请号：US14803570
申请日：2015-07-20
申请人： GENBAND US LLC
CPC分类号： H04L61/1547 , G06Q50/01 , H04L67/306
摘要： Methods, systems, and computer readable media for managing multiple personas within end user applications are disclosed. According to one method, a first profile definition defining a first persona through which a user accesses at least one social networking, OTT, or other hosted service and at least one trigger condition associated with the activation of the first persona is accessed. The method further includes determining a context for the user. The method further includes determining whether the context for the user satisfies the at least one trigger condition. In response to determining that the context satisfies the at least one trigger condition, the first persona is activated.
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公开(公告)号：US09992646B2
公开(公告)日：2018-06-05
申请号：US13941163
申请日：2013-07-12
申请人： GENBAND US LLC
发明人： Dany Sylvain , David Lothrop
CPC分类号： H04W4/16 , H04L67/24 , H04W4/043 , H04W4/33 , H04W8/005 , H04W8/22 , H04W8/26 , H04W48/16 , H04W64/00
摘要： A method for performing configurable actions based upon the detection of one or more mobile devices includes receiving from a detection point an identifier for each of one or more mobile devices detected within a detection perimeter associated with the detection point. The identifiers are then filtered to determine a change in status for each of the one or more mobile devices. An action is then performed based upon at least one of the determined changes in status for each of the one or more mobile devices.
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公开(公告)号：US20180084594A1
公开(公告)日：2018-03-22
申请号：US15708408
申请日：2017-09-19
申请人： GENBAND US LLC
发明人： Zeev V. Lubenski
摘要： Embodiments of methods and systems for mobility in enterprise networks are presented. The methods and systems described herein provide a mobile wireless device with access to both an enterprise network and an external network by establishing a proxy connection between a gateway component of the enterprise network and a gateway component of the external network. Such embodiments may maintain the security of the enterprise network. Additionally, such embodiments may not require modification of the User Equipment (UE) or of components of the external network. Indeed, the methods and systems may operate transparently to both the UE and to components of the external network.
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