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    METHOD, SYSTEM AND APPARATUS FOR ESTABLISHING AND MONITORING SESSOINS WITH CLIENTS OVER A COMMUNICATIONS NETWORK
    1.
    发明公开
    METHOD, SYSTEM AND APPARATUS FOR ESTABLISHING AND MONITORING SESSOINS WITH CLIENTS OVER A COMMUNICATIONS NETWORK 审中-公开

    公开(公告)号：US20240364648A1

    公开(公告)日：2024-10-31

    申请号：US18527665

    申请日：2023-12-04

    Applicant: LiveHelpNow LLC

    Inventor： MICHAEL KANSKY

    IPC: H04L51/046 ,  G06F3/0481 ,  G06F3/04847 ,  G06Q30/0241 ,  G06Q30/0601 ,  H04L41/22 ,  H04L67/50

    CPC classification number: H04L51/046 ,  G06F3/0481 ,  G06F3/04847 ,  G06Q30/0277 ,  H04L41/22 ,  H04L67/535 ,  G06F2203/04803 ,  G06Q30/0633

    Abstract: Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultaneous chatting with system's website visitor while responding/submitting tickets/emails and searching through company knowledge base; operator communicating message to another operator directly in active chat session, while message remains hidden to visitors/customers; displaying advertising messages to visitors/customers within chat window during active chat sessions; growing knowledge base by adding information into knowledge base during chat session; providing real-time access to system's website visitor information by seeing the content of visitor's shopping cart or by passing information from system's server into visitor's information located in operator's panel; creating and branding multiple chat windows and selectively linking all or some to the account; tagging and grouping each chat sessions; parent-child ticketing for project management; lead scoring; and mobile live chatting.

    INFORMATION PROCESSING APPARATUS, METHOD AND NON-TRANSITORY COMPUTER READABLE MEDIUM
    2.
    发明公开
    INFORMATION PROCESSING APPARATUS, METHOD AND NON-TRANSITORY COMPUTER READABLE MEDIUM 审中-公开

    公开(公告)号：US20240357033A1

    公开(公告)日：2024-10-24

    申请号：US18741838

    申请日：2024-06-13

    Applicant: FUJIFILM Business Innovation Corp.

    Inventor： Kengo TOKUCHI

    IPC: H04M1/72436 ,  G06F3/04886 ,  H04L51/04 ,  H04L51/216 ,  H04L51/226

    CPC classification number: H04M1/72436 ,  G06F3/04886 ,  H04L51/04 ,  H04L51/216 ,  H04L51/226 ,  G06F2203/04803

    Abstract: An information processing apparatus, method and non-transitory computer readable medium are provided. The information processing apparatus includes a controller configured to: align and display a first conversation screen for making a conversation with a first conversation partner, and a second conversation screen for making a conversation with a second conversation partner to a user; when a gesture movement performed toward the second conversation screen is received from a message transmitted by a person other than the user, included in the first conversation screen, comprising: in response to the gesture movement ending on the second conversation screen, copy a message transmitted by the person other than the user as a message with the user as a transmitter and the second conversation partner as a destination, and in response to the gesture movement not ending on the second conversation screen, not copy the messages transmitted by the person other than the user.

    Display Interaction System, and Display Method and Device
    3.
    发明公开
    Display Interaction System, and Display Method and Device 审中-公开

    公开(公告)号：US20240353987A1

    公开(公告)日：2024-10-24

    申请号：US18762195

    申请日：2024-07-02

    Applicant: Huawei Technologies Co., Ltd.

    Inventor： Guohui Han

    IPC: G06F3/0484 ,  G06F3/0481 ,  G06F3/04886 ,  G06F3/14

    CPC classification number: G06F3/0484 ,  G06F3/0481 ,  G06F3/04886 ,  G06F3/1454 ,  G06F2203/04803

    Abstract: The display interaction system includes a first device and a second device. The first device is configured to send interface display information of a first application to the second device. A first user interface of the first application is displayed on a display of the first device. The interface display information includes data used by the first device to display the first user interface. The second device is configured to display a second user interface of the first application based on the interface display information. Content displayed in the second user interface includes content displayed in the first user interface, a layout of the second user interface is different from a layout of the first user interface, and a display area of the second user interface is larger than a display area of the first user interface.

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