公开(公告)号：US20180176317A1

公开(公告)日：2018-06-21

申请号：US15379541

申请日：2016-12-15

申请人： International Business Machines Corporation

发明人： Inseok Hwang ,  Su Liu ,  Eric J. Rozner ,  Chin Ngai Sze

IPC分类号： H04L29/08 ,  H04L12/24

CPC分类号： H04L41/0816 ,  H04L41/046 ,  H04L41/5051 ,  H04L41/5087 ,  H04L41/5093 ,  H04L67/10 ,  H04L67/1097 ,  H04L67/26 ,  H04L67/303 ,  H04L67/34

摘要： Pre-emptive configuration of a fog computing environment for on-demand services is provided. On-demand services are supported by service modules. Traffic related to demand for service modules is monitored and evaluated. The modules are selectively pushed to and removed from edge servers in a fog computing environment in order to efficiently service the demand for machine translation services.

公开(公告)号：US09379998B2

公开(公告)日：2016-06-28

申请号：US14175002

申请日：2014-02-07

申请人： International Business Machines Corporation

发明人： Thomas C. Burke ,  Mario E. De Armas ,  Oswaldo Gago ,  Ramon M. Spence

IPC分类号： G06F15/173 ,  H04L12/917 ,  H04L12/24 ,  H04L29/06

CPC分类号： H04L41/5019 ,  H04L41/0893 ,  H04L41/5003 ,  H04L41/5006 ,  H04L41/5022 ,  H04L41/5093 ,  H04L47/20 ,  H04L47/2433 ,  H04L47/76 ,  H04L63/20

摘要： A set of service level agreement (SLA) policies and service level definition (SLD) policies that are applied to a request message of a correlated request/response message pair are tracked. A response message of the correlated request/response message pair is detected. A corresponding set of platform-specific policy enforcement processing rules that are used to enforce the set of SLA policies and SLD policies on the response message are identified using the tracked set of SLA policies and SLD policies applied to the request message. The set of SLA policies and SLD policies are enforced on the response message using the identified corresponding set of platform-specific policy enforcement processing rules.

摘要翻译： 跟踪应用于相关请求/响应消息对的请求消息的一组服务级别协议（SLA）策略和服务级别定义（SLD）策略。 检测到相关请求/响应消息对的响应消息。 用于执行响应消息上的SLA策略和SLD策略集的相应的一组特定于平台的策略执行处理规则使用应用于请求消息的被跟踪的SLA策略和SLD策略来标识。 使用所确定的相应的平台特定策略执行处理规则集，在响应消息上强制执行SLA策略和SLD策略。

公开(公告)号：US20160149967A1

公开(公告)日：2016-05-26

申请号：US14541030

申请日：2014-11-13

申请人： GOOGLE INC.

发明人： Justin Lewis ,  Kevin Greene

IPC分类号： H04L29/06 ,  G06F3/0484 ,  G06F3/0481

CPC分类号： H04L51/046 ,  G06F3/04842 ,  H04L41/5041 ,  H04L41/5093 ,  H04L51/32 ,  H04L65/4015 ,  H04L65/403 ,  H04L65/4084

摘要： A messaging system for a live event is described. A processing device presents a live event having at least one participant. The processing device presents one or more participant messages within a native messaging interface associated with the event. The processing device also presents one or more viewer messages within the native messaging interface. The viewer messages are integrated with the participant messages and the viewer messages are entered via a non-native messaging interface.

摘要翻译： 描述了用于实时事件的消息系统。 处理装置呈现具有至少一个参与者的实况事件。 处理设备在与事件相关联的本地消息接发端口中呈现一个或多个参与者消息。 处理设备还在本地消息传递接口内呈现一个或多个观看者消息。 查看器消息与参与者消息集成，并且通过非本地消息接口输入观看者消息。

公开(公告)号：US20160124507A1

公开(公告)日：2016-05-05

申请号：US14992312

申请日：2016-01-11

申请人： Scenera Technologies, LLC

发明人： Mona Singh

IPC分类号： G06F3/01 ,  G06F3/0482 ,  H04W4/12

CPC分类号： G06F3/013 ,  G06F3/0482 ,  G06Q10/107 ,  H04L41/5093 ,  H04L51/04 ,  H04W4/12

摘要： Organizing messages received and transmitted over a network is described. In one aspect, a method includes tracking where a user is gazing as the user is composing a message in a computer system; during a composition time period in which the user is composing the message, determining a number of times the user's gaze dwells on a displayed message of a plurality of displayed messages after the user's gaze is directed away from the message, determining a relevance rating for he gaze areas, each gaze area associated with one of the messages based on the number of times the user's gaze dwells on the associated message; identifying, based on at least one of the relevance ratings, at least one displayed message related to the outgoing message; and associating with the outgoing message an identifier for at least one of the at least one displayed message related to the outgoing message.

摘要翻译： 描述通过网络组织接收和发送的消息。 一方面，一种方法包括跟踪用户在计算机系统中正在撰写消息时用户注视的位置; 在用户正在撰写消息的构图时间段期间，确定在用户的注视指向远离消息之后，用户的注视在多个显示的消息的显示消息上的次数，确定他的相关性等级 注视区域，基于用户的凝视在相关联的消息上的次数与每个消息之一相关联的每个注视区域; 基于所述相关性评级中的至少一个来识别与所述传出消息相关的至少一个显示的消息; 并且与所述传出消息相关联，用于与所述传出消息相关的所述至少一个显示消息中的至少一个的标识符。

公开(公告)号：US20160006874A1

公开(公告)日：2016-01-07

申请号：US14854023

申请日：2015-09-14

申请人： Cyara Solutions Pty Ltd

发明人： Alok Kulkarni ,  Geoff Willshire

IPC分类号： H04M3/51 ,  H04L12/58

CPC分类号： H04L51/046 ,  H04L41/00 ,  H04L41/14 ,  H04L41/5038 ,  H04L41/5093 ,  H04L43/50 ,  H04L51/02 ,  H04L51/14 ,  H04M3/28 ,  H04M3/5175 ,  H04M3/5191 ,  H04M7/0045

摘要： A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers.

摘要翻译： 一个灵活和可扩展的自动端到端基于聊天的联络中心测试的系统，具有测试用例管理平台，聊天处理器，联络中心管理器，聊天分类器，桌面自动化引擎和无头基于浏览器的虚拟 代理商和客户。 测试用例管理平台允许用户配置系统的操作。 聊天处理器操作多个虚拟客户。 联络中心经理操作多个虚拟代理以参与与虚拟客户的聊天会话。

公开(公告)号：US08930478B2

公开(公告)日：2015-01-06

申请号：US13852323

申请日：2013-03-28

申请人： Scenera Technologies, LLC

发明人： Mona Singh

IPC分类号： G06F15/16 ,  G06Q10/10 ,  H04L12/58

CPC分类号： G06F3/013 ,  G06F3/0482 ,  G06Q10/107 ,  H04L41/5093 ,  H04L51/04 ,  H04W4/12

摘要： Organizing messages received and transmitted over a network is described. In one aspect, a method includes tracking where a user is gazing as the user is composing an outgoing message on a first computer system. During a composition time period in which the user is composing the message, a relevance rating for one or more of a plurality of gaze areas is determined. The relevance rating of a gaze area is based on a number of times the user's gaze dwells on the displayed message associated with the gaze area after the user's gaze is directed away from the displayed message. The method further includes identifying at least one displayed message that is related to the outgoing message based on at least one of the relevance ratings, and associating an identifier for at least one of the at least one related message with the outgoing message.

摘要翻译： 描述通过网络组织接收和发送的消息。 一方面，一种方法包括跟踪用户在第一计算机系统上正在撰写输出消息的用户正在注视的位置。 在用户正在撰写消息的构图时间段期间，确定多个注视区域中的一个或多个的相关性等级。 注视区域的相关性等级基于用户的注视指示远离所显示的消息之后，用户的凝视驻留在与注视区域相关联的显示消息上的次数。 所述方法还包括基于所述相关性等级中的至少一个来识别与所述传出消息相关的至少一个所显示的消息，以及将所述至少一个相关消息中的至少一个的标识符与所述传出消息相关联。

公开(公告)号：US08412787B2

公开(公告)日：2013-04-02

申请号：US13412086

申请日：2012-03-05

申请人： Mona Singh

发明人： Mona Singh

IPC分类号： G06F15/16

CPC分类号： G06F3/013 ,  G06F3/0482 ,  G06Q10/107 ,  H04L41/5093 ,  H04L51/04 ,  H04W4/12

摘要： Organizing messages received and transmitted between at least two computer systems over a network is described. In one aspect, the method includes tracking where a user is gazing as the user is composing an outgoing message on a first computer system. During a composition time period in which the user is composing the message, a relevance rating for each of a plurality of gaze areas is determined. The relevance rating of a gaze area is based on a number of times the user's gaze dwells on the displayed message associated with the gaze area after the user's gaze is directed away from the displayed message. The method further includes identifying at least one displayed message that is related to the outgoing message based on the relevance ratings of each gaze area, and associating an identifier for at least one of the at least one related message with the outgoing message.

摘要翻译： 描述通过网络在至少两台计算机系统之间组织接收和发送的消息。 在一个方面，该方法包括跟踪用户在第一计算机系统上正在撰写输出消息的用户正在注视的位置。 在用户正在撰写该消息的构图时间段期间，确定多个注视区域中的每一个的相关性等级。 注视区域的相关性等级基于用户的注视指示远离所显示的消息之后，用户的凝视驻留在与注视区域相关联的显示消息上的次数。 所述方法还包括基于每个注视区域的相关性等级来识别与所述输出消息相关的至少一个所显示的消息，以及将所述至少一个相关消息中的至少一个的标识符与所述传出消息相关联。

公开(公告)号：US20120278398A1

公开(公告)日：2012-11-01

申请号：US13095189

申请日：2011-04-27

申请人： Bruce B. Lowekamp

发明人： Bruce B. Lowekamp

IPC分类号： G06F15/16

CPC分类号： H04L43/0858 ,  H04L41/5009 ,  H04L41/5093 ,  H04L51/04 ,  H04L51/30

摘要： A computer-implemented system and method are described for exchanging messages between nodes and servers in accordance with specified service level guarantees, while at the same time retaining compatibility with other nodes and servers not subject to the same service level guarantees. For example, a system according to one embodiment of the invention comprises: a first cluster of servers having messaging applications executed thereon for enabling message passing between a first plurality of nodes, a first message database maintained by the first cluster of servers for storing an archive of messages passed between the first plurality of nodes; a second cluster of servers having the same messaging applications executed thereon for enabling message passing between a second plurality of nodes; and a second message database maintained by the second cluster of servers for storing an archive of messages passed between the second plurality of nodes; wherein the first cluster of servers implement a first set of protocols for ensuring latency and/or data retention requirements above a first specified threshold when exchanging messages between the first plurality of nodes. The first set of protocols may ensure various other characteristics of communication including, by way of example and not limitation, message delivery receipts and guaranteed call quality for voice calls.

摘要翻译： 描述了一种计算机实现的系统和方法，用于根据指定的服务级别保证在节点和服务器之间交换消息，同时保持与不受相同服务级别保证的其他节点和服务器的兼容性。 例如，根据本发明的一个实施例的系统包括：具有在其上执行的消息收发应用的第一服务器集群，用于使能第一多个节点之间的消息传递，由第一服务器集群维护的用于存储归档的第一消息数据库 在第一多个节点之间传递的消息; 第二服务器集群具有在其上执行的相同的消息收发应用，用于使得能够在第二多个节点之间传递消息; 以及由所述第二服务器集群维护的用于存储在所述第二多个节点之间传递的消息的归档的第二消息数据库; 其中当在所述第一多个节点之间交换消息时，所述第一服务器集群执行第一组协议以确保高于第一指定阈值的等待时间和/或数据保留要求。 第一组协议可以确保通信的各种其它特征，包括通过示例而非限制的方式，用于语音呼叫的消息传送接收和保证呼叫质量。

公开(公告)号：US20120173643A1

公开(公告)日：2012-07-05

申请号：US13412086

申请日：2012-03-05

申请人： Mona P. Singh

发明人： Mona P. Singh

IPC分类号： G06F15/16

CPC分类号： G06F3/013 ,  G06F3/0482 ,  G06Q10/107 ,  H04L41/5093 ,  H04L51/04 ,  H04W4/12

摘要： Organizing messages received and transmitted between at least two computer systems over a network is described. In one aspect, the method includes tracking where a user is gazing as the user is composing an outgoing message on a first computer system. During a composition time period in which the user is composing the message, a relevance rating for each of a plurality of gaze areas is determined. The relevance rating of a gaze area is based on a number of times the user's gaze dwells on the displayed message associated with the gaze area after the user's gaze is directed away from the displayed message. The method further includes identifying at least one displayed message that is related to the outgoing message based on the relevance ratings of each gaze area, and associating an identifier for at least one of the at least one related message with the outgoing message.

摘要翻译： 描述通过网络在至少两台计算机系统之间组织接收和发送的消息。 在一个方面，该方法包括跟踪用户在第一计算机系统上正在撰写输出消息的用户正在注视的位置。 在用户正在撰写该消息的构图时间段期间，确定多个注视区域中的每一个的相关性等级。 注视区域的相关性等级基于用户的注视指示远离所显示的消息之后，用户的凝视驻留在与注视区域相关联的显示消息上的次数。 所述方法还包括基于每个注视区域的相关性等级来识别与所述输出消息相关的至少一个所显示的消息，以及将所述至少一个相关消息中的至少一个的标识符与所述传出消息相关联。

公开(公告)号：US08170572B2

公开(公告)日：2012-05-01

申请号：US11486547

申请日：2006-07-14

申请人： Vincent D. Park ,  M. Scott Corson ,  Murari Srinivasan ,  Arnab Das ,  Pablo Anigstein ,  Junyi Li ,  Alan William O'Neill ,  Vladimir Parizhisky ,  Sathyadev Venkata Uppala ,  Matthew Impett

发明人： Vincent D. Park ,  M. Scott Corson ,  Murari Srinivasan ,  Arnab Das ,  Pablo Anigstein ,  Junyi Li ,  Alan William O'Neill ,  Vladimir Parizhisky ,  Sathyadev Venkata Uppala ,  Matthew Impett

IPC分类号： H04W72/00 ,  H04J3/16

CPC分类号： H04L41/0816 ,  H04L41/0806 ,  H04L41/0893 ,  H04L41/5019 ,  H04L41/5022 ,  H04L41/509 ,  H04L41/5093 ,  H04L47/10 ,  H04L47/14 ,  H04L47/20 ,  H04L47/2441 ,  H04L47/2483 ,  H04W28/14 ,  H04W28/18 ,  H04W72/12

摘要： An access node, e.g., base station, determines a configuration of an end node, e.g., wireless terminal, intended to support a specific traffic flow and sends a configuration command to the wireless terminal. A base station may determine one or more parameters associated with classification, queue management, scheduling, and/or automatic repeat request, and then send a configuration command to the wireless terminal instructing it to implement a configuration operation. In some embodiments, a wireless terminal sets the value of an internal parameter to a value directly provided by the base station in a configuration command. In some embodiments, a wireless terminal determines and sets the value of an internal parameter as a function of information included in the configuration command from the base station.

摘要翻译： 接入节点（例如，基站）确定旨在支持特定业务流的终端节点（例如，无线终端）的配置，并向无线终端发送配置命令。 基站可以确定与分类，队列管理，调度和/或自动重复请求相关联的一个或多个参数，然后向无线终端发送指令其实施配置操作的配置命令。 在一些实施例中，无线终端在配置命令中将内部参数的值设置为由基站直接提供的值。 在一些实施例中，无线终端根据来自基站的配置命令中包括的信息确定并设置内部参数的值。