公开(公告)号：US20230388256A1

公开(公告)日：2023-11-30

申请号：US18229952

申请日：2023-08-03

申请人： JPMorgan Chase Bank, N.A.

发明人： Rajeshwari EDAMADAKA ,  Diarmuid LEONARD

IPC分类号： H04L51/046 ,  H04L45/121 ,  G06Q10/10 ,  G06F11/14 ,  G06F9/48 ,  G06Q30/016 ,  G06F9/54 ,  G06F9/451 ,  G06F8/70 ,  G09G5/377 ,  H04M3/51 ,  G06F9/50 ,  G06F7/08 ,  G06F11/36 ,  H04M3/42 ,  H04M7/00 ,  G06Q10/04 ,  G06Q30/02 ,  H04L9/08 ,  H04L9/32 ,  H04L67/14 ,  H04L67/55 ,  H04L67/63 ,  H04L67/562 ,  H04L67/564 ,  H04M3/436 ,  H04M3/50

CPC分类号： H04L51/046 ,  H04L45/121 ,  G06Q10/103 ,  G06F11/1464 ,  G06F9/4881 ,  G06Q30/016 ,  G06F9/546 ,  G06F9/542 ,  G06F9/451 ,  G06F8/70 ,  G06F9/547 ,  G09G5/377 ,  H04M3/5191 ,  G06F9/505 ,  G06F9/5072 ,  G06F9/5077 ,  G06F9/5083 ,  G06F7/08 ,  G06F11/3612 ,  H04M3/42042 ,  H04M7/0054 ,  G06Q10/04 ,  G06Q30/0281 ,  H04L9/0869 ,  H04L9/3242 ,  H04L67/14 ,  H04M3/5183 ,  H04L67/55 ,  H04L67/63 ,  H04L67/562 ,  H04L67/564 ,  H04M3/4365 ,  H04M3/50 ,  G06F2201/805 ,  G09G2354/00 ,  G06F2209/503 ,  G06F2209/505 ,  G06F2209/508 ,  G06Q10/20

摘要： A system and a method for overcoming a partial failure of an application in a telephony communication system are provided. The method includes: receiving information indicating that a first application has experienced a partial failure; receiving, from each of a plurality of applications, metadata that relates to a corresponding ordered priority of partitions, a corresponding Availability Zone from among a plurality of Availability Zones in which the respective application is located, and a corresponding instance index within the corresponding Availability Zone; sorting the received metadata with respect to the corresponding Availability Zone and with respect to the corresponding instance index; and reassigning, based on a result of the sorting, the first application to an instance index within the Availability Zone in which the first application is located such that a number of the partitions within instance indexes in the corresponding Availability Zone is balanced.

公开(公告)号：US11714601B1

公开(公告)日：2023-08-01

申请号：US17829347

申请日：2022-05-31

申请人： United Services Automobile Association (USAA)

发明人： Brett Knight ,  Jeffrey William Gallagher ,  Justin Leggett ,  Andrew P. Jamison

IPC分类号： G06F3/16 ,  G06F3/0487 ,  G06F3/0482 ,  G10L15/18 ,  G06Q10/02 ,  G06Q30/016 ,  G10L15/183 ,  H04M3/50 ,  G10L15/22 ,  G06F17/00

CPC分类号： G06F3/167 ,  G06F3/0482 ,  G06F3/0487 ,  G06Q10/02 ,  G06Q30/016 ,  G10L15/183 ,  G10L15/1815 ,  G10L15/22 ,  H04M3/50

摘要： Methods and systems described in this disclosure receive a request for assistance from a device associated with a user, launch a conversational virtual assistant on the device, determine at least one potential subject of the request based on information associated with the user and a tab or webpage from which the conversational virtual assistant is launched, receive a verification of the subject of the request, create a contact menu with options for receiving the assistance, and receive a selection of one of the options.

公开(公告)号：US20230199111A1

公开(公告)日：2023-06-22

申请号：US18110515

申请日：2023-02-16

申请人： Verint Americas Inc.

发明人： Jamie Richard Williams ,  Marc Calahan ,  Robert John Barnes ,  Murali Mohan Reddy Nareddy

IPC分类号： H04M3/42 ,  H04L67/568 ,  H04M3/51 ,  G06F21/32 ,  G06F16/41 ,  H04M7/00 ,  G06F16/61 ,  G06V40/16 ,  G06F16/71 ,  H04L67/1036 ,  H04L65/1104 ,  H04M3/50 ,  H04L65/1066

CPC分类号： H04M3/42221 ,  H04L67/568 ,  H04M3/5191 ,  H04M3/5175 ,  G06F21/32 ,  G06F16/41 ,  H04M7/0051 ,  G06F16/61 ,  H04M3/5183 ,  G06V40/168 ,  H04M3/42314 ,  G06V40/172 ,  H04M3/51 ,  G06F16/71 ,  H04L67/1036 ,  H04L65/1104 ,  H04M3/50 ,  H04L65/1066 ,  H04M2203/558

摘要： A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.

公开(公告)号：US11595518B2

公开(公告)日：2023-02-28

申请号：US17099134

申请日：2020-11-16

申请人： Verint Americas Inc.

发明人： Jamie Richard Williams ,  Marc Calahan ,  Robert John Barnes ,  Murali Mohan Reddy Nareddy

IPC分类号： H04M3/42 ,  H04M7/00 ,  G06F16/71 ,  G06F16/61 ,  G06F16/41 ,  H04L67/1036 ,  H04L67/568 ,  G06V40/16 ,  G06F21/32 ,  H04M3/51 ,  H04L65/1066 ,  H04L65/1104 ,  H04M3/50

摘要： A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.

公开(公告)号：US10742808B2

公开(公告)日：2020-08-11

申请号：US16297481

申请日：2019-03-08

申请人： LG ELECTRONICS INC.

发明人： Taehoon Cho ,  Chulbae Lee

IPC分类号： H04M3/50 ,  G10L15/22 ,  G05B15/02 ,  H04M1/27 ,  H04M1/725 ,  H04M1/50

摘要： A first mobile terminal includes a microphone to receive a voice, a mobile communication module to make communication with a second mobile terminal, and a learning data unit to receive a command for entering an artificial intelligence (AI) telephone conversation mode, to obtain a user intent of the first mobile terminal, based on the received command, and to automatically perform a first task with the second mobile terminal according to the obtained user intent.

公开(公告)号：US20200014785A1

公开(公告)日：2020-01-09

申请号：US15753635

申请日：2017-03-30

申请人： OPTIM Corporation

发明人： Shunji SUGAYA

IPC分类号： H04M1/725 ,  H04M3/50 ,  G06F3/0484 ,  H04M3/493

摘要： The present invention is to provide a system that is capable to interface with an automated voice response (IVR) system for existing phone calls and to display voice messages of an IVR by texts. The system for providing information 1 of the present invention includes a terminal 10 and an automated voice response system 80. The control unit 20 of the terminal 10 performs the activation module 21 to activate the display program 41 that is to display the voice message provided from the automated voice response system 80 on the image display unit 70 when making a call to the automated voice response system 80 through a phone. Then, when the voice message display module 23 is operated, the image display unit 70 displays the voice message provided from the automated voice response system 80 to the terminal 10.

公开(公告)号：US20190281423A1

公开(公告)日：2019-09-12

申请号：US15906147

申请日：2018-02-27

申请人： MOBILE SYNERGY SOLUTIONS, LLC

发明人： Zigmund Bluvband ,  Max Bluvband

IPC分类号： H04W4/16 ,  H04M1/2745 ,  H04M1/725 ,  H04M3/50 ,  H04M1/665

摘要： Systems, methods, circuits, and associated software for managing communications from a mobile device to other parties and retrieving and managing data stored on the mobile device and associated with the communications to other parties. The systems and methods allow a calling party to make a called party be aware of its intention to establish a call/communication session with it in one or more ways. A calling party may be automatically or manually offered alternatives to voice or other communication sessions. Further, many communication alternatives and other data for a party may be stored and organized in a local memory of a device and may be updated based on data retrieved from exterior sources, possibly from third party data storages accessed over a distributed data network, such as the Internet.

公开(公告)号：US10404857B2

公开(公告)日：2019-09-03

申请号：US15940672

申请日：2018-03-29

申请人： LG ELECTRONICS INC.

发明人： Taehoon Cho ,  Chulbae Lee

IPC分类号： H04M1/725 ,  H04M3/50 ,  H04M1/27 ,  G05B15/02 ,  G10L15/22 ,  H04M1/50

摘要： A first mobile terminal includes a microphone to receive a voice, a mobile communication module to make communication with a second mobile terminal, and a learning data unit to receive a command for entering an artificial intelligence (AI) telephone conversation mode, to obtain a user intent of the first mobile terminal, based on the received command, and to automatically perform a first task with the second mobile terminal according to the obtained user intent.

公开(公告)号：US20180027117A1

公开(公告)日：2018-01-25

申请号：US15679254

申请日：2017-08-17

申请人： ViziCall, LLC

发明人： Zach BEIMES ,  Spencer Peller

IPC分类号： H04M3/51 ,  H04Q5/18 ,  G06Q10/10 ,  H04M3/523 ,  H04M3/50

CPC分类号： H04M3/5191 ,  G06Q10/1095 ,  H04M3/50 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2203/2072 ,  H04M2203/408 ,  H04Q5/18

摘要： The present disclosure provides systems and methods for routing incoming communications, such as calls, to a customer service representative or live agent. Specifically, the present disclosure provides a communication routing platform that can forward calls from multiple phones numbers to one or more call centers or live agents as well while simultaneously forwarding instructions for handling the calls.

公开(公告)号：US09712672B2

公开(公告)日：2017-07-18

申请号：US12572015

申请日：2009-10-01

申请人： Ronen Bar-Yoav

发明人： Ronen Bar-Yoav

IPC分类号： H04M3/50 ,  H04L12/58

CPC分类号： H04M3/50 ,  H04L51/24 ,  H04M2203/4509

摘要： A Call Response System comprising modules that are mutually interfaced for sharing parameters. Firstly, a data-collection module, for collecting parameters of an incoming call and of a recipient for the incoming call. Secondly, a dynamic-scripting module for configuring a response scenario according to prioritized combinations of the parameters and for substituting a component for at least one respective open variable within the configured scenario. Finally, a call-response module for transmitting aspects of the component substituted configured scenario, and for recording aspects of the transmitted scenario.