公开(公告)号：WO00003531A1

公开(公告)日：2000-01-20

申请号：PCT/US1999/014115

申请日：1999-06-23

IPC: H04M3/51 ,  H04Q1/45 ,  H04Q3/72 ,  H04M3/50

CPC classification number: H04M3/5125 ,  H04M3/42059 ,  H04M2203/6018 ,  H04M2242/22 ,  H04Q1/45 ,  H04Q3/72

Abstract: A server-based call center platform that supports non-dedicated agent positions having a server connected to a switching system by a plurality of lines. The switching system includes a router which, in response to a predetermined telephone number, delivers a call to the server on a selected one of the plurality of lines and identifies the call as an agent position call. The server includes a DTMF detector that is connectable to the selected line to receive DTMF signaling from the agent position and a processor that is adapted to change the state of the agent position from its current state to a second state responsive to the DTMF signaling.

Abstract translation: 一种基于服务器的呼叫中心平台，其支持具有通过多条线路连接到交换系统的服务器的非专用代理位置。 交换系统包括路由器，该路由器响应于预定的电话号码，在多条线路中选定的一条线路上向服务器发送呼叫，并将呼叫识别为代理位置呼叫。 该服务器包括一个DTMF​​检测器，该DTMF检测器可连接到所选择的线路以从代理位置接收DTMF信号，以及处理器，其适于根据DTMF信号将代理位置的状态从其当前状态改变到第二状态。

公开(公告)号：WO99031895A1

公开(公告)日：1999-06-24

申请号：PCT/SE1998/002248

申请日：1998-12-08

IPC: G10L19/00 ,  H04Q1/45

CPC classification number: H04Q1/45 ,  G10L19/00

Abstract: A digital input symbol is transmitted to a receiver by determining one or more formant frequencies that correspond to the digital input symbol. In one embodiment, a pre-programmed addressable memory is used to map the set of possible digital input symbols onto a set of corresponding speech units, each comprising a superposition of one or more formant frequencies. A signal is then generated having the speech units. The signal is supplied for transmission over a voice channel. This may include supplying the signal to a voice coder prior to transmission. In another aspect of the invention, a forward error correction code (FEC) is determined for the digital input symbol, and the one or more speech units are modified as a function of the forward error correction code. In this way, the FEC may also be transmitted with the encoded input symbol. The modification may affect any of a number of attributes of the speech units, including a volume attribute and a pitch attribute.

Abstract translation: 通过确定对应于数字输入符号的一个或多个共振峰频率将数字输入符号发送到接收机。 在一个实施例中，预编程的可寻址存储器用于将可能的数字输入符号集合映射到一组对应的语音单元，每一个包括一个或多个共振峰频率的叠加。 然后产生具有语音单元的信号。 信号被提供用于通过语音信道传输。 这可以包括在传输之前将信号提供给语音编码器。 在本发明的另一方面，为数字输入符号确定前向纠错码（FEC），并且一个或多个语音单元被修改为前向纠错码的函数。 以这种方式，也可以用编码的输入符号来发送FEC。 修改可以影响语音单元的多个属性中的任何一个，包括音量属性和音调属性。

公开(公告)号：WO99029092A1

公开(公告)日：1999-06-10

申请号：PCT/US1998/022755

申请日：1998-10-27

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/56 ,  H04M3/58 ,  H04Q1/45

CPC classification number: H04M3/52 ,  H04M3/42306 ,  H04M3/42323 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5237 ,  H04M3/56 ,  H04M3/58 ,  H04M2201/42 ,  H04Q1/45 ,  Y10S379/90

Abstract: A call re-directing system associated with a call center (1010) integrates an interface on a computer station (1021) at an agent station (1020) having a telephone (1022), a CTI-application executing on a processor (1012) connected to a telephony switch (1011), and a DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destination of a re-routed call and re-associated with the call.

Abstract translation: 与呼叫中心（1010）相关联的呼叫重定向系统将具有电话机（1022）的代理站（1020）的计算机站（1021）上的接口与在连接的处理器（1012）上执行的CTI应用相集成 到电话交换机（1011），以及DSP控制器，用于使用传输连接协议进行操作，以重新定向错误路由的电话呼叫。 在优选实施例中，与呼叫相关联的数据被传送到重新路由呼叫的新目的地并与呼叫重新关联。