公开(公告)号：WO2016004100A1

公开(公告)日：2016-01-07

申请号：PCT/US2015/038655

申请日：2015-06-30

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： LUM, Henry ,  LAM, Anthony ,  OLLINGER, David

IPC: H04N21/433 ,  H04N21/45 ,  H04N5/76

CPC classification number: G09C1/00 ,  G06F3/1454 ,  G06F11/3409 ,  G06F11/3438 ,  G06F11/3476 ,  G06Q10/06 ,  G11B27/031 ,  G11B27/10 ,  G11B27/105 ,  G11B27/11 ,  G11B27/326 ,  G11B27/34 ,  H04M3/42221 ,  H04M3/51 ,  H04M2203/301 ,  H04M2203/303 ,  H04M2203/305 ,  H04M2203/558 ,  H04N5/765 ,  H04N9/8205 ,  H04N9/8211

Abstract: In a system for recording agent interactions, the system includes: a processor; and a memory coupled to the processor, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: initiate a screen recording session on an electronic device; monitor for a media communication occurring on the electronic device; generate a metadata file corresponding to the media communication, wherein the metadata file comprises a start time of the media communication with respect to the screen recording session; display a user interface to display a video of the screen recording session, wherein the user interface includes a progress bar for the video; display a marker based on the metadata file; and navigate to a location of the video corresponding to the media communication in response to detecting a selection of the marker.

Abstract translation: 在用于记录代理交互的系统中，该系统包括：处理器; 以及耦合到所述处理器的存储器，其中所述存储器存储有指令，所述指令在由所述处理器执行时使所述处理器：在电子设备上发起屏幕记录会话; 监视在电子设备上发生的媒体通信; 生成与所述媒体通信相对应的元数据文件，其中所述元数据文件包括关于所述屏幕记录会话的媒体通信的开始时间; 显示用户界面以显示所述屏幕记录会话的视频，其中所述用户界面包括用于所述视频的进度条; 基于元数据文件显示标记; 并且响应于检测到所述标记的选择，导航到与所述媒体通信相对应的视频的位置。