The embodiment of the invention discloses a reversing mechanism and self-help terminal equipment using the same. The reversing mechanism comprises a bracket component and a transfer component, wherein the bracket component is provided with an inlet and at least two outlets; and the transfer component is supported by the bracket component, can rotate relative to the bracket component and is used for transferring a loaded bulk medium received from the inlet to the outlets. The reversing mechanism provided by the embodiment of the invention can change the output direction of the collected bulk medium according to the requirement so as to adapt to different conditions, thereby enhancing the safety and the reliability of the self-help terminal equipment.