The invention provides a method and a system for carrying out service procedure management through voice. The method comprises the following steps: a wireless voice collecting device is provided for each service staff for collecting and recording speech contents of the service staff; a voice analysis system converts a record into a text; and a procedure analysis system carries out keyword splitting on the text of each sentence, compares the split keyword with the keyword in a keyword library so as to obtain an effective keyword. A leak in the procedure execution process is obtained through the analysis of the effective keyword. On a basis of information analysis, a procedure executor is instantly prompted with the procedure leak. According to the method and the system, provided by the invention, frontline service staffs can provide a uniform standard service procedure set by a corporation for a client.