The embodiment of the invention discloses a self-service terminal service emergency method which is used for solving the problems that a part on a self-service terminal on a self-service network is abnormal to lack self-service services and improving the service quality and the resource utilization rate of the self-service network. The method disclosed by the embodiment of the invention comprises the following steps: obtaining self-service services corresponding to the self-service terminal under the self-service network; checking whether lacked services exist in the self-service services or not; if so, obtaining a resource and/or a part of the self-service terminal needed by the lacked services; checking whether the self-service network owns the resource and/or the part of the self-service terminal needed by the lacked services or not; if so, integrating the resource and/or the part under the self-service network according to a pre-set combination rule; and cooperatively operating the integrated resource and/or the part according to a pre-set optimization rule so as to provide the self-service services corresponding to the lacked services by the self-service network.