The present application provides a quality inspection treatment method and a system. After the work order sampling process, all traffic orders to be subjected to quality inspection are obtained. After that, the data of a recorded audio file corresponding to each traffic order is subjected to voice analysis. Meanwhile, the comprehensive analysis and the quality inspection for each traffic order and the voice analysis result of the corresponding recorded audio file are conducted, so that a comprehensive quality inspection result is obtained. Finally, according to the comprehensive quality inspection result of each traffic order and the customer service ownership condition of the traffic order, the quality inspection result of each sampled customer service corresponding to the traffic order can be obtained. In this way, the quality inspection process for the customer service is automatically realized. Therefore, the problems that the existing manual quality inspection manner is large in occupancy of human resources, poor in quality inspection efficiency and not objective in quality inspection result in the prior art can be solved.