The invention provides a big data work order processing method and a device. The method comprises steps of obtaining big data repairing work orders sent by 95598; according to difference of processing stages, dividing the big data repairing work orders into at least one of unprocessed work orders, under-processing work orders, already-processed work orders, and overtime unprocessed work orders; and processing the unprocessed work orders, under-processing work orders, already-processed work orders, and overtime unprocessed work orders according to a predetermined rule. Thus, a problem of a failure to comprehensively control processing conditions of the repair work orders caused by a failure to carry out big data analysis on the big data work orders in the prior art is solved, thereby achieving that rules are found from the analysis of the big data work orders, and the method and the device can assist people to carry out work arrangement in advance.