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发明公开
CN105894249A 工单处理方法及装置 无效 - 驳回

工单处理方法及装置
摘要：
本发明公开了一种工单处理方法及装置。其中，该方法包括：检测采集运维工单是否已开启工单处理流程；在检测结果为采集运维工单已开启工单处理流程的情况下，获取用于表示运维人员已到达事故现场的凭证信息，其中，事故现场为记录在采集运维工单中的事故对应的事故点；获取发生在事故现场的事故的事故原因及处理措施；根据获取的凭证信息、事故原因及处理措施，生成并上传采集运维工单的回单信息。本发明解决了相关技术中难以根据采集运维工单的回单信息来确定运维人员是否真正去过事故现场的技术问题。
摘要（英）：

The invention discloses a work order processing method and a work order processing device. The method comprises the following steps: detecting whether the work order processing procedure of an acquisition operation and maintenance work order starts; when the detection result shows that the work order processing procedure of the acquisition operation and maintenance work order starts, acquiring evidence information showing that operation and maintenance staff arrives at an accident site, wherein the accident site is an accident point corresponding to an accident recorded in the acquisition operation and maintenance work order; acquiring the cause and handling measures of the accident on the accident site; and generating and uploading the receipt information of the acquisition operation and maintenance work order according to the acquired evidence information, accident cause and handling measures. The technical problem in the related technology that it is hard to determine whether operation and maintenance staff goes to an accident site according to the receipt information of an acquisition operation and maintenance work order is solved.

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