发明公开
- 专利标题： Agent desktop management system with agent training
- 专利标题（中）： 与代理人培训工作管理系统
-
申请号： EP02090294.6申请日： 2002-08-19
-
公开(公告)号： EP1289245A3公开(公告)日： 2004-12-08
- 发明人: Eitel, Robert T. , Dezonno, Anthony , Hollatz, Michael C.
- 申请人： Rockwell Electronic Commerce Corporation, Corporation of the State of Delaware
- 申请人地址： 300 Bauman Court Wood Dale, Illinois 60191 US
- 专利权人： Rockwell Electronic Commerce Corporation, Corporation of the State of Delaware
- 当前专利权人： Rockwell Electronic Commerce Corporation, Corporation of the State of Delaware
- 当前专利权人地址： 300 Bauman Court Wood Dale, Illinois 60191 US
- 代理机构： Wablat, Wolfgang, Dr.Dr.
- 优先权： US941046 20010828
- 主分类号： H04M3/51
- IPC分类号： H04M3/51
摘要：
A method and apparatus are provided for maintaining and improving a performance level of an agent performing a plurality of tasks. The method includes the steps of providing a performance threshold for each task of the plurality of tasks, measuring a performance parameter of the agent in completing each of the plurality of tasks and training the agent when the measured performance parameter of the agent in performing a task exceeds the respective performance threshold of the task for each task of the plurality of tasks.
公开/授权文献
- EP1289245B1 Agent desktop management system with agent training 公开/授权日：2011-03-30
信息查询
