A method for retrieving mail tracking details of a mailpiece sent to a recipient using a stored image of the mailpiece. A mailpiece is provided with a unique mailpiece tracking identifier and the identifier is stored in a database. An image of the mailpiece is then acquired and also stored in the database in association with the unique mailpiece tracking identifier. Mailpiece tracking details for the mailpiece are then acquired as the mailpiece is delivered to a recipient, which tracking details are stored in the database in association with the mailpiece tracking identifier and stored image. A user seeking the particular tracking details is then presented with at least one stored image of a mailpiece, and when an image is selected by a user, the user is presented with the mail tracking details that were stored in association with the selected mailpiece image.