发明公开
EP1466468A2 MULTI-MODAL MESSAGING AND CALLBACK WITH SERVICE AUTHORIZER AND VIRTUAL CUSTOMER DATABASE
有权
与DIENSTAUTHORISIERER和虚拟客户数据库MEHRFACHMODALES新闻传输召回制度
- 专利标题: MULTI-MODAL MESSAGING AND CALLBACK WITH SERVICE AUTHORIZER AND VIRTUAL CUSTOMER DATABASE
- 专利标题(中): 与DIENSTAUTHORISIERER和虚拟客户数据库MEHRFACHMODALES新闻传输召回制度
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申请号: EP02783341.7申请日: 2002-10-03
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公开(公告)号: EP1466468A2公开(公告)日: 2004-10-13
- 发明人: GAILEY, Michael, L. , PORTMAN, Eric, A. , BURGISS, Michael, J.
- 申请人: Accenture Global Services GmbH
- 申请人地址: Geschäftshaus Herrenacker 15 8200 Schaffhausen CH
- 专利权人: Accenture Global Services GmbH
- 当前专利权人: Accenture Global Services GmbH
- 当前专利权人地址: Geschäftshaus Herrenacker 15 8200 Schaffhausen CH
- 代理机构: McLeish, Nicholas Alistair Maxwell
- 优先权: US326827P 20011003; US326835P 20011003; US326826P 20011003; US326902P 20011003
- 国际公布: WO2003030507 20030410
- 主分类号: H04M3/533
- IPC分类号: H04M3/533 ; G10L15/26 ; H04L29/06
摘要:
A system and method for providing multi-modal messaging for a wireless communication system. A wireless terminal is connected to a wireless access network, wherein the wireless terminal is capable of generating a voice request. A multi-modal message server is connected to the wireless access network for receiving the voice request generated by a user of the remote terminal. A voice-recognition application is operable to identify words contained in the voice request. A response-generation application uses the identified words to generate a response to the voice request. A unified messaging application is operable to interpret the response and generate a first and second response that is based on the contents of the response generated by the response-generation application. The first and second responses are then transmitted to the wireless terminal in different communication formats.
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