发明公开
EP1466468A2 MULTI-MODAL MESSAGING AND CALLBACK WITH SERVICE AUTHORIZER AND VIRTUAL CUSTOMER DATABASE 有权
与DIENSTAUTHORISIERER和虚拟客户数据库MEHRFACHMODALES新闻传输召回制度

MULTI-MODAL MESSAGING AND CALLBACK WITH SERVICE AUTHORIZER AND VIRTUAL CUSTOMER DATABASE
摘要:
A system and method for providing multi-modal messaging for a wireless communication system. A wireless terminal is connected to a wireless access network, wherein the wireless terminal is capable of generating a voice request. A multi-modal message server is connected to the wireless access network for receiving the voice request generated by a user of the remote terminal. A voice-recognition application is operable to identify words contained in the voice request. A response-generation application uses the identified words to generate a response to the voice request. A unified messaging application is operable to interpret the response and generate a first and second response that is based on the contents of the response generated by the response-generation application. The first and second responses are then transmitted to the wireless terminal in different communication formats.
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