发明公开
- 专利标题: Service exception resolution framework
- 专利标题(中): Dienstausnahme-Lösungsrahmen
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申请号: EP08425352.5申请日: 2008-05-19
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公开(公告)号: EP2124174A1公开(公告)日: 2009-11-25
- 发明人: Gandini, Stefano Renzo , Sordini, Francesco , Cascio, Calogero , Meiani, Emanuela
- 申请人: Accenture Global Services GmbH
- 申请人地址: Herrenacker 15 8200 Schaffhausen CH
- 专利权人: Accenture Global Services GmbH
- 当前专利权人: Accenture Global Services GmbH
- 当前专利权人地址: Herrenacker 15 8200 Schaffhausen CH
- 代理机构: Müller-Boré & Partner Patentanwälte
- 主分类号: G06Q10/00
- IPC分类号: G06Q10/00
摘要:
A service exception resolution framework provides a centralized exception handling console (EHC) used to reprocess unfulfilled service requests that have result in service request exceptions. The EHC allows an operator to analyze multiple service request exceptions simultaneously from disparate applications and domains. The framework greatly reduces the time, cost, and resource expenditures needed to analyze and resolve service request exceptions and reprocess service requests regardless of the applications and domains from which the service request exceptions result.
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