发明公开
EP2895953A1 SYSTEM AND METHOD FOR PROVIDING DYNAMIC ELASTICITY OF CONTACT CENTER RESOURCES
审中-公开
系统在VERFAHREN ZUR BEREITSTELLUNG EINER DYNAMISCHENELASTIZITÄTFÜRKONTAKTZENTRALENRESSOURCEN
- 专利标题: SYSTEM AND METHOD FOR PROVIDING DYNAMIC ELASTICITY OF CONTACT CENTER RESOURCES
- 专利标题(中): 系统在VERFAHREN ZUR BEREITSTELLUNG EINER DYNAMISCHENELASTIZITÄTFÜRKONTAKTZENTRALENRESSOURCEN
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申请号: EP13836676.0申请日: 2013-09-12
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公开(公告)号: EP2895953A1公开(公告)日: 2015-07-22
- 发明人: ZHAKOV, Vyacheslav , MAKAGON, Petr , RISTOCK, Herbert, Willi Artur
- 申请人: Greeneden U.S. Holdings II, LLC
- 申请人地址: 2001 Junipero Serra Boulevard Daly City, CA 94014 US
- 专利权人: Greeneden U.S. Holdings II, LLC
- 当前专利权人: Greeneden U.S. Holdings II, LLC
- 当前专利权人地址: 2001 Junipero Serra Boulevard Daly City, CA 94014 US
- 代理机构: Grünecker Patent- und Rechtsanwälte PartG mbB
- 优先权: US201261700306P 20120912; US201261702168P 20120917
- 国际公布: WO2014043419 20140320
- 主分类号: G06F9/44
- IPC分类号: G06F9/44 ; G06F11/30
摘要:
A system and method for monitoring deployment states of a contact center. A processor migrates a state of the contact center from a first deployment state to a second deployment state. The processor records the steps in migrating from the first deployment state to the second deployment state, and stores the recorded steps in association with metadata describing the second deployment state. The processor monitors health of the second state, and takes an action for moving the state of the contact center to a healthy state in response to determining that the second deployment state is unhealthy. The migrating may be based on detecting a condition relating to operation of the contact center. The processor dynamically adjusts at least one hardware or software resource for the contact center based on the detected condition for migrating the state of the contact center from the first to the second deployment state.
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