公开(公告)号：EP3794586B1

公开(公告)日：2024-03-27

申请号：EP19802714.6

申请日：2019-05-17

发明人： SUNDARAM, Ramasubramanian ,  GANAPATHIRAJU, Aravind ,  TAN, Yingyi

IPC分类号： G10L15/01 ,  G10L15/06 ,  G10L15/14 ,  G06N3/08 ,  G06N20/00 ,  G06N7/00

公开(公告)号：EP3632092B1

公开(公告)日：2021-10-06

申请号：EP18805659.2

申请日：2018-05-22

发明人： MCGANN, Conor ,  GRIGOROPOL, Ioana ,  ORSHANSKY, Masha ,  PAT, Ankit

IPC分类号： H04M3/493

公开(公告)号：EP2939234B1

公开(公告)日：2020-05-27

申请号：EP13866559.1

申请日：2013-12-24

申请人： Greeneden U.S. Holdings II, LLC

发明人： LEV-TOV, Amir ,  FAIZAKOF, Avraham ,  KONIG, Yochai

IPC分类号： G06F16/683

公开(公告)号：EP3274862B1

公开(公告)日：2020-05-06

申请号：EP16773801.2

申请日：2016-03-24

申请人： Greeneden U.S. Holdings II, LLC

发明人： WILSON, Jamie P. ,  KING, Kevin Elliott

IPC分类号： H04L29/06 ,  G06F15/177

公开(公告)号：EP3577582A1

公开(公告)日：2019-12-11

申请号：EP18748382.1

申请日：2018-01-30

申请人： Greeneden U.S. Holdings II, LLC

发明人： SAINI, Ranjeet ,  ROY, Partha Pratim

IPC分类号： G06F17/30 ,  G10L15/26

公开(公告)号：EP3504869A1

公开(公告)日：2019-07-03

申请号：EP17847272.6

申请日：2017-08-25

申请人： Greeneden U.S. Holdings II, LLC

发明人： MITCHELL, Theodore Wallace ,  DECKER, Christopher John ,  STOOPS, Daniel S.

IPC分类号： H04M3/42

公开(公告)号：EP3479249A1

公开(公告)日：2019-05-08

申请号：EP17821303.9

申请日：2017-06-29

申请人： Greeneden U.S. Holdings II, LLC

发明人： MELLIERE, Paul, L. ,  NICHOLSON, Timothy, Eric ,  BICKELL, Aaron ,  DILL, Brian

IPC分类号： G06F15/16

公开(公告)号：EP3449438A1

公开(公告)日：2019-03-06

申请号：EP17790227.7

申请日：2017-04-25

申请人： Greeneden U.S. Holdings II, LLC

发明人： KONIG, Yochai ,  HARLEV, Ron

IPC分类号： G06Q10/06 ,  G06Q30/02 ,  G06Q50/30 ,  G06Q10/10

公开(公告)号：EP3365851A1

公开(公告)日：2018-08-29

申请号：EP16858164.3

申请日：2016-10-19

申请人： Greeneden U.S. Holdings II, LLC

发明人： LEV-TOV, Amir ,  TAPUHI, Tamir ,  LEV, Yoni ,  FAIZAKOF, Avraham ,  KONIG, Yochai

IPC分类号： G06Q10/10 ,  G06F17/27 ,  H04M3/493 ,  H04M3/51 ,  G10L15/00

CPC分类号： G06Q30/016 ,  G06F17/30654 ,  G06Q10/10 ,  G10L15/22 ,  G10L2015/0631 ,  H04M3/4936 ,  H04M3/5166 ,  H04M2201/40 ,  H04M2203/551

摘要： A method for configuring an automated self-help system based on prior interactions between a plurality of customers and a plurality of agents of a contact center includes: recognizing, by a processor, speech in the prior interactions between customers and agents to generate recognized text, the recognized text including a plurality of phrases, the phrases being classified into a plurality of clusters; extracting, by the processor, a plurality of sequences of clusters, each of the sequences of clusters corresponding to the phrases of one of the prior interactions; filtering, by the processor, the sequences of clusters based on a criterion; mining, by the processor, a preliminary dialogue tree from the sequences of clusters; invoking configuration of the automated self-help system based on the preliminary dialogue tree; and outputting a dialogue tree for configuring the automated self-help system.

公开(公告)号：EP2491707B1

公开(公告)日：2018-04-25

申请号：EP10775978.9

申请日：2010-10-20

申请人： Greeneden U.S. Holdings II, LLC

发明人： FEDOROV, Sergey

IPC分类号： H04M3/51 ,  H04M3/58 ,  H04L29/06

CPC分类号： H04L65/4007 ,  H04L65/1006 ,  H04L65/1053 ,  H04L65/1069 ,  H04L65/1089 ,  H04L65/1093 ,  H04L65/403 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/58 ,  H04M7/006 ,  H04M2203/404

摘要： A multimedia router has code executable on the router from storage on a machine readable medium coupled to the router, the code providing routing functions, and a routing point identified in the router code for establishing at least one non-voice communications session between two or more communications appliances enabled for non-voice communications. During a voice call established between a calling party and one of the two or more communications appliances, the routing point is invoked from the called communications appliance by issuance of a non-voice routing request to establish at least one non-voice communications session between the called communications appliance and another of the two or more communications appliances.