发明公开
EP3028239A1 SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMIZED TRANSCODING
审中-公开
系统VERFAHREN ZURWEBGESTÜTZTENECHTZEITKOMMUNIKATION MIT OPTIMIERTER TRANSCODIERUNG
- 专利标题: SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMIZED TRANSCODING
- 专利标题(中): 系统VERFAHREN ZURWEBGESTÜTZTENECHTZEITKOMMUNIKATION MIT OPTIMIERTER TRANSCODIERUNG
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申请号: EP14831423.0申请日: 2014-07-29
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公开(公告)号: EP3028239A1公开(公告)日: 2016-06-08
- 发明人: LUM, Henry , LAM, Anthony C. , SAYKO, Vyacheslav
- 申请人: Greeneden U.S. Holdings II, LLC
- 申请人地址: 2001 Junipero Serra Boulevard Daly City, CA 94014 US
- 专利权人: Greeneden U.S. Holdings II, LLC
- 当前专利权人: Greeneden U.S. Holdings II, LLC
- 当前专利权人地址: 2001 Junipero Serra Boulevard Daly City, CA 94014 US
- 代理机构: Grünecker Patent- und Rechtsanwälte PartG mbB
- 优先权: US201313956271 20130731
- 国际公布: WO2015017471 20150205
- 主分类号: G06Q50/10
- IPC分类号: G06Q50/10 ; G06Q50/30 ; G06F17/28
摘要:
A system and method is provided to allow for real-time communication between a web browser application and a contact center resource, where media codecs supported by the two parties may differ. A processor is configured to bridge the media exchanged between the browser and contact center resource. In bridging the media, the processor transcodes the media based on a first media codec for media directed to and from the web browser application, and further transcodes the media based on the second media codec for media directed to and from a contact center resource.
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