Providing an artificial intelligence robot controller that connects the controller to a plurality of incoming dial up phone numbers of an entity (such as the IRS) which entity usually puts incoming calls on hold for long periods of time such as an hour. The user of the service is connected to an existent connected phone line to the entity so as to shorten the expected wait time for reaching the customer service representative. Optionally the user can bid out the position to grab the next answered line in front of other users. Another embodiment enables a software user to click a button which triggers a request to the robot to connect that software user to the next available phone line to the entity. Another embodiment allows any client to place an order with the robot to call the client back upon securing a connection with the entity.