Invention Grant
- Patent Title: Personal customer care agent
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Application No.: US14732282Application Date: 2015-06-05
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Publication No.: US10042877B2Publication Date: 2018-08-07
- Inventor: Junlan Feng , Srinivas Bangalore , Michael James Robert Johnston , Taniya Mishra
- Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
- Applicant Address: US GA Atlanta
- Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
- Current Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Greenblum & Bernstein, P.L.C.
- Main IPC: G06Q30/02
- IPC: G06Q30/02 ; G06Q30/06 ; G06F17/30 ; G06Q10/00 ; G06Q30/00 ; G06Q30/04 ; H04L29/08

Abstract:
Information is aggregated and made available to users. A system monitors over the internet a first set of external information sources for a first user based on instructions from a first user profile that specifies information to aggregate for the first user. The system detects, based on the monitoring, new data at one of the first set of information sources. The system obtains the new data at the one of the first set of information sources, independent of preferences of the one of the first set of information sources. The system updates aggregated information for the first user with the new data from the one of the first set of information sources. The updated aggregated information for the first user is made available to the first user.
Public/Granted literature
- US20150269210A1 PERSONAL CUSTOMER CARE AGENT Public/Granted day:2015-09-24
Information query