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    Systems and Methods for Social Media Data Mining
    5.
    发明申请
    Systems and Methods for Social Media Data Mining 审中-公开
    社会媒体数据挖掘系统与方法

    公开(公告)号：US20160110429A1

    公开(公告)日：2016-04-21

    申请号：US14985788

    申请日：2015-12-31

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Junlan Feng ,  Luciano de Andrade Barbosa ,  Valerie Torres

    IPC: G06F17/30 ,  G06Q50/00

    CPC classification number: G06F16/2465 ,  G06F16/355 ,  G06F16/951 ,  G06Q30/02 ,  G06Q50/01

    Abstract: Systems and methods are provided to collect, analyze and report social media aggregated from a plurality of social media websites. Social media is retrieved from social media websites, analyzed for sentiment, and categorized by topic and user demographics. The data is then archived in a data warehouse and various interfaces are provided to query and generate reports on the archived data. In some embodiments, the system further recognizes alert conditions and sends alerts to interested users. In some embodiments, the system further recognizes situations where users can be influenced to view a company or its products in a more favorable light, and automatically posts responsive social media to one or more social media websites.

    Abstract translation: 提供系统和方法来收集，分析和报告从多个社交媒体网站汇总的社交媒体。 社交媒体从社交媒体网站获取，分析情绪，按主题和用户人口统计分类。 然后将数据存档在数据仓库中，并提供各种接口以查询和生成归档数据的报告。 在一些实施例中，系统进一步识别警报状况并向感兴趣的用户发送警报。 在一些实施例中，该系统进一步识别用户可以以更好的光线来影响公司或其产品的影响的情况，并且自动地向一个或多个社交媒体网站发布敏感的社交媒体。

    System and Method for Enhancing Voice-Enabled Search Based on Automated Demographic Identification
    6.
    发明申请
    System and Method for Enhancing Voice-Enabled Search Based on Automated Demographic Identification 有权
    基于自动人口识别的增强语音搜索的系统和方法

    公开(公告)号：US20130218561A1

    公开(公告)日：2013-08-22

    申请号：US13847173

    申请日：2013-03-19

    Applicant: AT & T Intellectual Property I, L.P.

    Inventor： Michael Johnston ,  Srinivas Bangalore ,  Junlan Feng ,  Taniya Mishra

    IPC: G06F17/30

    CPC classification number: G06F17/30026 ,  G06F17/30976 ,  G06F17/30979 ,  G10L15/22 ,  G10L2015/227

    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating responses to a user speech query in voice-enabled search based on metadata that include demographic features of the speaker. A system practicing the method recognizes received speech from a speaker to generate recognized speech, identifies metadata about the speaker from the received speech, and feeds the recognized speech and the metadata to a question-answering engine. Identifying the metadata about the speaker is based on voice characteristics of the received speech. The demographic features can include age, gender, socio-economic group, nationality, and/or region. The metadata identified about the speaker from the received speech can be combined with or override self-reported speaker demographic information.

    Abstract translation: 本文公开的是基于包括说话者的人口统计特征的元数据的用于在基于语音的搜索中近似对用户语音查询的响应的系统，方法和非暂时计算机可读存储介质。 实施该方法的系统识别来自扬声器的接收到的语音以产生识别的语音，从接收到的语音识别关于说话者的元数据，并将识别的语音和元数据馈送到问答引擎。 识别关于扬声器的元数据是基于所接收语音的语音特征。 人口特征可以包括年龄，性别，社会经济群体，国籍和/或地区。 从接收到的语音中识别的关于说话者的元数据可以与自报告的说话者人口统计信息进行组合或覆盖。

    Personal customer care agent
    9.
    发明授权
    Personal customer care agent 有权

    公开(公告)号：US10042877B2

    公开(公告)日：2018-08-07

    申请号：US14732282

    申请日：2015-06-05

    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

    Inventor： Junlan Feng ,  Srinivas Bangalore ,  Michael James Robert Johnston ,  Taniya Mishra

    IPC: G06Q30/02 ,  G06Q30/06 ,  G06F17/30 ,  G06Q10/00 ,  G06Q30/00 ,  G06Q30/04 ,  H04L29/08

    Abstract: Information is aggregated and made available to users. A system monitors over the internet a first set of external information sources for a first user based on instructions from a first user profile that specifies information to aggregate for the first user. The system detects, based on the monitoring, new data at one of the first set of information sources. The system obtains the new data at the one of the first set of information sources, independent of preferences of the one of the first set of information sources. The system updates aggregated information for the first user with the new data from the one of the first set of information sources. The updated aggregated information for the first user is made available to the first user.

    METHOD AND APPARATUS FOR MANAGING ADVERTISEMENTS USING SOCIAL MEDIA DATA
    10.
    发明申请
    METHOD AND APPARATUS FOR MANAGING ADVERTISEMENTS USING SOCIAL MEDIA DATA 审中-公开

    公开(公告)号：US20170118534A1

    公开(公告)日：2017-04-27

    申请号：US15397274

    申请日：2017-01-03

    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

    Inventor： Junlan Feng ,  BERNARD S. RENGER

    IPC: H04N21/81 ,  H04L12/58 ,  G06Q50/00 ,  H04N21/2668 ,  H04N21/45 ,  G06Q30/02 ,  H04L29/08 ,  H04N21/258

    Abstract: A system that incorporates teachings of the subject disclosure may include, for example, obtaining social media data associated with a plurality of end user devices of a plurality of users interacting with a social media network where the social media data includes user commentary at the social media network, determining first targeted advertising for delivery to first end user devices of a portion of the plurality of users based on an analysis of the social media data, and determining second targeted advertising for delivery during a target broadcast programming to a second end user device of a target user of the plurality of users based on an analysis of the user commentary, wherein the analysis includes identifying a comment context. Other embodiments are disclosed.

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