Invention Grant
- Patent Title: Online review assessment using multiple sources
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Application No.: US14849227Application Date: 2015-09-09
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Publication No.: US10089660B2Publication Date: 2018-10-02
- Inventor: Shuang Luan , Abdullah Mueen , Michalis Faloutsos , Amanda J. Minnich
- Applicant: STC.UNM
- Applicant Address: US NM Albuquerque
- Assignee: STC.UNM
- Current Assignee: STC.UNM
- Current Assignee Address: US NM Albuquerque
- Agency: Valauskas Corder LLC
- Main IPC: G06Q30/02
- IPC: G06Q30/02

Abstract:
Multiple sources of reviews for the same product or service (e.g. hotels, restaurants, clinics, hair saloon, etc.) are utilized to provide a trustworthiness score. Such a score can clearly identify hotels with evidence of review manipulation, omission and fakery and provide the user with a comprehensive understanding of the reviews of a product or establishment. Three types of information are used in computing the score: spatial, temporal and network or graph-based. The information is blended to produce a representative set of features that can reliably produce the trustworthiness score. The invention is self-adapting to new reviews and sites. The invention also includes a validation mechanism by crowd-sourcing and fake review generation to ensure reliability and trustworthiness of the scoring.
Public/Granted literature
- US20160070709A1 ONLINE REVIEW ASSESSMENT USING MULTIPLE SOURCES Public/Granted day:2016-03-10
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