- 专利标题： System and method for social message classification based on influence
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申请号： US15351401申请日： 2016-11-14
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公开(公告)号： US10142477B2公开(公告)日： 2018-11-27
- 发明人: Alex Khodorenko , Vladimir Pimtchenkov , Sergey B. Belov , Yevgeniy Petrovykh , Patrick Mackey , Arne Stoertenbecker
- 申请人： Genesys Telecommunications Laboratories, Inc.
- 主分类号： H04M3/523
- IPC分类号： H04M3/523 ; H04L29/08 ; H04L12/58 ; H04M3/42 ; H04M3/51
摘要：
A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
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