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47 条记录 (耗时 0.027 秒)

    Authentication system and method based on authentication annotations
    1.
    发明授权
    Authentication system and method based on authentication annotations 有权

    公开(公告)号：US10356103B2

    公开(公告)日：2019-07-16

    申请号：US15253810

    申请日：2016-08-31

    申请人： Genesys Telecommunications Laboratories, Inc.

    发明人： Yevgeniy Petrovykh ,  Gisele Verrier ,  Linda Garcia ,  Herbert Willi Artur Ristock

    IPC分类号： H04L29/06 ,  G06F21/62

    摘要： A system and method for providing secure access to electronic records. A processor receives, from a first client, a first request to access the electronic records, authenticates the first client, and provides access to the electronic records in response to determining that the first client is authenticated. The processor receives user input data from the first client and stores the user input data in association with the electronic records. The processor further receives from a second client a second request to access the electronic records, retrieves the user input data associated with the electronic records in response to the second request, and transmits a prompt to the second client in response to the retrieved user input data. The processor also receives an answer to the prompt and provides access to the electronic records in response to the answer.

    Method and system for integrating an interaction management system with a business rules management system
    2.
    发明授权
    Method and system for integrating an interaction management system with a business rules management system 有权

    公开(公告)号：US10250750B2

    公开(公告)日：2019-04-02

    申请号：US15892364

    申请日：2018-02-08

    申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    发明人： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

    IPC分类号： H04M3/51 ,  G06Q10/06 ,  H04M3/523 ,  H04M7/00

    摘要： In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

    Interaction request processing according to client pre-configured schedule
    6.
    发明授权
    Interaction request processing according to client pre-configured schedule 有权
    交互请求处理根据客户端预配置的时间表

    公开(公告)号：US09444936B2

    公开(公告)日：2016-09-13

    申请号：US13969442

    申请日：2013-08-16

    申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    发明人： Yevgeniy Petrovykh ,  Herbert Willi Artur Ristock ,  Vidas Placiakis ,  Alex Petrov

    IPC分类号： H04M3/51 ,  H04M3/523

    CPC分类号： H04M3/5231 ,  G06Q10/06311 ,  H04M3/5158 ,  H04M3/5191 ,  H04M2203/2072 ,  H04M2242/28

    摘要： An apparatus is provided and includes a processor and a memory, the memory storing instructions that when executed from a non-transitory physical medium by the processor cause the processor to detect when a request for interaction that is configured for a scheduled processing is received or otherwise registered at a service access point associated with a contact center, identify schedule data from the request and add the schedule data along with a request identification and a location identifier to a scheduling and reporting application, consult a contact center interaction routing system in response to determining that the scheduled interaction request is to be processed, and route or cause processing of the interaction request based on the schedule data. According to one embodiment, the schedule data includes a scheduled time and date for processing the request.

    摘要翻译： 提供了一种装置并且包括处理器和存储器，所述存储器存储当由处理器从非暂时物理介质执行时使处理器检测何时接收到针对调度处理配置的交互请求的指令，否则 注册在与联络中心相关联的服务接入点处，从请求中识别调度数据，并将调度数据连同请求标识和位置标识符一起添加到调度和报告应用中，响应于确定 要处理调度的交互请求，并根据调度数据路由或引起交互请求的处理。 根据一个实施例，调度数据包括用于处理请求的调度时间和日期。

    METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM
    7.
    发明申请
    METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM 有权
    将业务管理系统与业务规则管理系统集成的方法和系统

    公开(公告)号：US20140119535A1

    公开(公告)日：2014-05-01

    申请号：US14149789

    申请日：2014-01-07

    申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    发明人： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

    IPC分类号： H04M3/51

    CPC分类号： H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

    摘要： In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

    摘要翻译： 在联络中心，用于处理通信事件的系统具有用于管理等待被路由的事件的交互服务器，用于路由事件的路由服务器，规则引擎和执行规则调用逻辑并与规则引擎交互的网关服务器。 交互服务器跟踪传入事件，启动并向路由服务器发送路由请求，包括特定路由对象，对于需要符合业务规则的每个事件，路由服务器执行路由对象，向网关发送执行请求 服务器，其在接收到请求时准备业务对象模型（BOM），其是规则引擎执行适合于事实的规则的一组事实，导致路由服务器路由事件的路由方向。