The present disclosure discloses a service processing method and device. In this way, when determining that an exception occurs in the packet data network gateway (PGW), the serving gateway (SGW) no longer needs to send the fact that an exception occurs in the PGW to the mobility management entity (MME), thereby reducing a signaling transmission amount in a system, and simplifying a service processing procedure. Moreover, because different deletion policies are used, service processing is accelerated, service processing efficiency of the system is further improved, and user experience is improved.