- 专利标题: Conversation structure analysis
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申请号: US14301901申请日: 2014-06-11
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公开(公告)号: US10354654B2公开(公告)日: 2019-07-16
- 发明人: Keith Ponting , Rein Sikveland , David Zeitlyn
- 申请人: Avaya Inc.
- 申请人地址: US NJ Basking Ridge
- 专利权人: Avaya Inc.
- 当前专利权人: Avaya Inc.
- 当前专利权人地址: US NJ Basking Ridge
- 主分类号: G10L17/00
- IPC分类号: G10L17/00 ; G10L25/03 ; G10L25/48
摘要:
Embodiments disclosed herein provide systems, methods, and computer readable media for analyzing a conversation between a plurality of participants. In a particular embodiment, a method provides determining a first speaker from the plurality of participants and determining a second speaker from the plurality of participants. The method further provides determining a first plurality of turns comprising portions of the conversation when the first speaker is speaking and determining a second plurality of turns comprising portions of the conversation when the second speaker is speaking The method also provides determining per-turn statistics for turns of the first and second pluralities of turns and identifying phases of the conversation based on the per-turn statistics.
公开/授权文献
- US20150364130A1 CONVERSATION STRUCTURE ANALYSIS 公开/授权日:2015-12-17
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