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公开(公告)号：US20150302868A1
公开(公告)日：2015-10-22
申请号：US14257649
申请日：2014-04-21
申请人： Avaya Inc.
发明人： Rein Sikveland , David Zeitlyn , Keith Ponting
摘要： Embodiments disclosed herein provide systems, methods, and computer readable media for analyzing a conversation between a plurality of participants. In a particular embodiment, a method provides determining a first speaker from the plurality of participants and determining a second speaker from the plurality of participants. The method further provides determining a first plurality of turns comprising portions of the conversation when the first speaker is speaking and determining a second plurality of turns comprising portions of the conversation when the second speaker is speaking. The method further provides determining a characterization for quality of the conversation based on gaps between turns of the first plurality of turns and turns of the second plurality of turns.
摘要翻译： 本文公开的实施例提供用于分析多个参与者之间的对话的系统，方法和计算机可读介质。 在特定实施例中，一种方法提供从多个参与者确定第一说话者并从多个参与者确定第二发言者。 该方法进一步提供了当第一说话者正在说话时确定包括对话部分的第一多个匝数，并且当第二说话人在说话时确定包括会话的部分的第二组匝数。 该方法进一步提供基于第一多个匝数和匝数之间的间隙来确定对话质量的表征。
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公开(公告)号：US20150364130A1
公开(公告)日：2015-12-17
申请号：US14301901
申请日：2014-06-11
申请人： Avaya Inc.
发明人： Keith Ponting , Rein Sikveland , David Zeitlyn
摘要： Embodiments disclosed herein provide systems, methods, and computer readable media for analyzing a conversation between a plurality of participants. In a particular embodiment, a method provides determining a first speaker from the plurality of participants and determining a second speaker from the plurality of participants. The method further provides determining a first plurality of turns comprising portions of the conversation when the first speaker is speaking and determining a second plurality of turns comprising portions of the conversation when the second speaker is speaking The method also provides determining per-turn statistics for turns of the first and second pluralities of turns and identifying phases of the conversation based on the per-turn statistics.
摘要翻译： 本文公开的实施例提供用于分析多个参与者之间的对话的系统，方法和计算机可读介质。 在特定实施例中，一种方法提供从多个参与者确定第一说话者并从多个参与者确定第二发言者。 该方法进一步提供了当第一说话者正在说话时确定包括对话部分的第一多个匝数，并且当第二说话人在说话时确定包括会话部分的第二组匝数。该方法还提供确定每匝数的转弯 的第一和第二多个轮回，并基于每转统计量识别对话的阶段。
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公开(公告)号：US10354654B2
公开(公告)日：2019-07-16
申请号：US14301901
申请日：2014-06-11
申请人： Avaya Inc.
发明人： Keith Ponting , Rein Sikveland , David Zeitlyn
摘要： Embodiments disclosed herein provide systems, methods, and computer readable media for analyzing a conversation between a plurality of participants. In a particular embodiment, a method provides determining a first speaker from the plurality of participants and determining a second speaker from the plurality of participants. The method further provides determining a first plurality of turns comprising portions of the conversation when the first speaker is speaking and determining a second plurality of turns comprising portions of the conversation when the second speaker is speaking The method also provides determining per-turn statistics for turns of the first and second pluralities of turns and identifying phases of the conversation based on the per-turn statistics.
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公开(公告)号：US10141011B2
公开(公告)日：2018-11-27
申请号：US14257649
申请日：2014-04-21
申请人： Avaya Inc.
发明人： Rein Sikveland , David Zeitlyn , Keith Ponting
摘要： Embodiments disclosed herein provide systems, methods, and computer readable media for analyzing a conversation between a plurality of participants. In a particular embodiment, a method provides determining a first speaker from the plurality of participants and determining a second speaker from the plurality of participants. The method further provides determining a first plurality of turns comprising portions of the conversation when the first speaker is speaking and determining a second plurality of turns comprising portions of the conversation when the second speaker is speaking. The method further provides determining a characterization for quality of the conversation based on gaps between turns of the first plurality of turns and turns of the second plurality of turns.
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