Statistics of a media stream of a communication session are received from one or more communication devices involved in the communication session. The statistics are from various communication devices that are involved in the media stream of the communication session. A determination is made to see if at least one of the statistics from one of the communication devices meets a threshold. In response to the at least one of the statistics meeting the threshold, a message is sent to dynamically change a configuration the media stream of the communication session while the communication session is still active. For example, the message may be to switch to a different media server in order to improve the quality of the media stream.