- 专利标题: Method for handling a call, software product, and device
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申请号: US16045890申请日: 2018-07-26
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公开(公告)号: US10432783B2公开(公告)日: 2019-10-01
- 发明人: Michael Eggiman-Ketter , James Murison
- 申请人: INCONTACT, INC.
- 申请人地址: US UT Sandy
- 专利权人: INCONTACT, INC.
- 当前专利权人: INCONTACT, INC.
- 当前专利权人地址: US UT Sandy
- 代理机构: Pearl Cohen Zedek Latzer Baratz LLP
- 优先权: EP15002286 20150731
- 主分类号: H04M1/24
- IPC分类号: H04M1/24 ; H04M3/08 ; H04M3/22 ; H04M5/00 ; H04M3/00 ; H04M3/42 ; H04M3/51 ; H04M3/58 ; H04M7/00
摘要:
A method for handling calls to be moved within a system having an unmonitored domain and a monitored domain can include the step of upon first arrival of a call at said unmonitored domain, a context of said call based on a called number, a calling number, and any redirection number(s) included in said call can be provided. Another step of the method can include, for each movement of said call between said unmonitored domain and said monitored domain, providing a unique number to be temporarily used for said particular movement, based on said call context, while avoiding that said unique number is used to move any other call within the system at the same time. An apparatus for can be configured to facilitate performance of the method (e.g. communication system, a device, non-transitory memory, etc.).
公开/授权文献
- US20180359357A1 METHOD FOR HANDLING A CALL, SOFTWARE PRODUCT, AND DEVICE 公开/授权日:2018-12-13