Invention Grant
- Patent Title: Context-based assignment of customer service agents associated with document viewing sections
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Application No.: US15616164Application Date: 2017-06-07
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Publication No.: US10453077B2Publication Date: 2019-10-22
- Inventor: Rajesh Kanade , Jitendra Wadhwa
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya, Inc.
- Current Assignee: Avaya, Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Stevens & Showalter LLP
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; G06Q10/10 ; G06F16/958 ; G06F16/955 ; G06F17/22 ; G06F3/0488 ; G06Q30/06
Abstract:
A computerized system determines when a viewer is viewing a certain portion of an electronic document. Depending on the portion of the document being viewed, the system determines whether various agents are available to assist the viewer and provides options to the viewer for communicating with one or more of the agents.
Public/Granted literature
- US20180357648A1 CONTEXT-BASED ASSIGNMENT OF CUSTOMER SERVICE AGENTS Public/Granted day:2018-12-13
Information query
