An incoming communication (e.g., a voice call, a data call) can be routed to a wireless devices or a wireline device, based in part on a routing preference and a presence condition of a mobile device in a confined wireless environment served by a confined-coverage access point (AP). The routing preference can be subscriber-specific and configurable by the subscriber linked to the mobile device, whereas the presence condition reveals whether the mobile device is attached to the confined-coverage AP and is automatically detected. A routing server acquires the routing preference and the presence condition for the mobile device. Based on routing logic applied to the routing preference and the presence information, the routing server directs the incoming communication to a set of wireline devices, a set of wireless devices, or a combination thereof.