A method for providing information concerning travel by public transportation to a user via a terminal device capable of acquiring a time and a position includes acquiring, from the terminal device, information indicating the user's alighting location, acquiring a departure time and a boarding location based on whether a traveling speed calculated from a first time and a first position and a second time and a second position acquired from the terminal device have exceeded a first threshold value, identifying a transportation service the user has boarded based on the departure time, the boarding location, and operation information, determining whether the identified transportation service stops at the alighting location acquired from the terminal device, and providing the user, via the terminal device, information indicating that this transportation service does not stop at the alighting location if it is determined that the transportation service does not stop at the alighting location.