- 专利标题： Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center
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申请号： US16519970申请日： 2019-07-23
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公开(公告)号： US10601994B2公开(公告)日： 2020-03-24
- 发明人: Kelly Conway , Alan Yengoyan , Douglas Brown , David Gustafson , Christopher Danson
- 申请人： Mattersight Corporation
- 申请人地址： US IL Chicago
- 专利权人： MATTERSIGHT CORPORATION
- 当前专利权人： MATTERSIGHT CORPORATION
- 当前专利权人地址： US IL Chicago
- 代理机构： Haynes and Boone, LLC
- 主分类号： H04M3/51
- IPC分类号： H04M3/51 ; H04M3/42
摘要：
The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.
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