专利检索 ap:("Mattersight Corporation") AND inv:"Alan Yengoyan" 第 1 页

1.

发明授权
Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center 有权

公开(公告)号：US10601994B2

公开(公告)日：2020-03-24

申请号：US16519970

申请日：2019-07-23

申请人： Mattersight Corporation

发明人： Kelly Conway , Alan Yengoyan , Douglas Brown , David Gustafson , Christopher Danson

IPC分类号： H04M3/51 , H04M3/42

摘要： The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.