Invention Grant
- Patent Title: Automated error diagnostic and repair analysis
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Application No.: US15801636Application Date: 2017-11-02
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Publication No.: US10684907B2Publication Date: 2020-06-16
- Inventor: Christopher S. DelSordo , Albert F. Elcock , Charles Hardt
- Applicant: ARRIS Enterprises LLC
- Applicant Address: US GA Suwanee
- Assignee: ARRIS ENTERPRISES LLC
- Current Assignee: ARRIS ENTERPRISES LLC
- Current Assignee Address: US GA Suwanee
- Agency: Wenderoth, Lind & Ponack, L.L.P.
- Main IPC: G06F11/00
- IPC: G06F11/00 ; G06F11/07 ; G06F16/27 ; G06Q10/00 ; G06Q10/10

Abstract:
Methods, systems, and computer readable media can be operable to facilitate automated repair analysis for client devices within a subscriber premise. A diagnostics controller may detect an error condition at a network element within a subscriber premise. When an error condition is detected, the diagnostics controller may retrieve identification information, an error code, and/or query parameters associated with the network element. The diagnostics controller may generate a query for repair analysis that includes the identification information, error code, and/or query parameters, and the diagnostics controller may output the query to an upstream server. In response, the diagnostics controller may receive a repair analysis that includes information associated with remedying the error condition. The diagnostics controller may generate and output for presentation a user interface that includes the information associated with remedying the error condition.
Public/Granted literature
- US20190129780A1 AUTOMATED ERROR DIAGNOSTIC AND REPAIR ANALYSIS Public/Granted day:2019-05-02
Information query