Invention Grant
- Patent Title: Biometrics platform
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Application No.: US16277052Application Date: 2019-02-15
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Publication No.: US10685657B2Publication Date: 2020-06-16
- Inventor: Jamie Richard Williams , Robert John Barnes , Ian Linsdell , Scott M. Bluman
- Applicant: Verint Americas Inc.
- Applicant Address: US GA Alpharetta
- Assignee: VERINT AMERICAS INC
- Current Assignee: VERINT AMERICAS INC
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman LLC
- Main IPC: G10L15/06
- IPC: G10L15/06 ; G10L17/06 ; H04M3/51 ; G10L17/00 ; G10L17/04 ; G10L25/51 ; H04M3/493 ; H04M3/42

Abstract:
Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.
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