Invention Grant
- Patent Title: Management system specifying a support candidate among persons capable of handling errors occurring in electronic devices
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Application No.: US16275885Application Date: 2019-02-14
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Publication No.: US10694049B2Publication Date: 2020-06-23
- Inventor: Fumiya Sakashita , Yoichi Hiranuma , Shoichi Sakaguchi , Shohei Fujiwara
- Applicant: KYOCERA Document Solutions Inc.
- Applicant Address: JP Tamatsukuri, Chuo-ku, Osaka
- Assignee: KYOCERA Document Solutions Inc.
- Current Assignee: KYOCERA Document Solutions Inc.
- Current Assignee Address: JP Tamatsukuri, Chuo-ku, Osaka
- Agency: IP Business Solutions, LLC
- Priority: com.zzzhc.datahub.patent.etl.us.BibliographicData$PriorityClaim@315a7abd
- Main IPC: H04N1/00
- IPC: H04N1/00 ; H04N7/18 ; G06K9/00

Abstract:
A management system includes an electronic device, a plurality of image pickup devices, a storage unit, and a server. A first control unit in the server detects an image portion indicating a face of a person in a captured image, collates the detected image portion to face images stored in the storage unit, and specifies, as a person inside a building, a person whose face image is identical to the image portion. When an error is detected in the electronic device, a second control unit in the electronic device specifies, among persons specified by the first control unit, a person whom error handling capability information stored in the storage section indicated as capable of handling the error, obtains, among the captured images captured by the plurality of the image pickup devices, a captured image showing the specified person, and allows a display to display the obtained captured image.
Public/Granted literature
- US20190268483A1 MANAGEMENT SYSTEM Public/Granted day:2019-08-29
Information query