- 专利标题： Dynamic resource allocation
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申请号： US16250847申请日： 2019-01-17
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公开(公告)号： US10715665B1公开(公告)日： 2020-07-14
- 发明人: Eric J. Smith , John McChesney TenEyck, Jr. , Gregory Yarbrough , Vijay Jayapalan
- 申请人： United Services Automobile Association (USAA)
- 申请人地址： US TX San Antonio
- 专利权人： United Services Automobile Association (USAA)
- 当前专利权人： United Services Automobile Association (USAA)
- 当前专利权人地址： US TX San Antonio
- 代理机构： Fish & Richardson P.C.
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; H04M5/00 ; G10L15/14 ; H04M3/51 ; G06N20/00
摘要：
Methods, systems, and apparatus, including computer programs encoded on computer storage media, for a coordinating callers with customer service representatives is described. One of the methods includes identifying a number of callers. The method also includes dynamically adjusting a number of customer service representatives based on the number of callers.
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