- Patent Title: Dynamic topic guidance in the context of multi-round conversation
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Application No.: US16286917Application Date: 2019-02-27
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Publication No.: US10726333B2Publication Date: 2020-07-28
- Inventor: Keke Cai , Jing Ding , Li Zhang , Shiwan Zhao , Zhong Su
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: McGinn IP Law Group, PLLC
- Agent Joseph Petrokaitis, Esq.
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; G06N3/08 ; G06Q10/06 ; H04M3/51 ; G06N5/00 ; G06N3/00 ; G06N20/00 ; G06N7/00 ; G06F40/35 ; G10L25/63
Abstract:
A topic guidance method, system, and computer program product for suggesting, via a processor on a computer, a conversation topic for the agent to engage the customer based on a learned conversation topic model, the conversation model being a static model.
Public/Granted literature
- US20190205753A1 DYNAMIC TOPIC GUIDANCE IN THE CONTEXT OF MULTI-ROUND CONVERSATION Public/Granted day:2019-07-04
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