Invention Grant
- Patent Title: Simplified entity engagement automation
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Application No.: US14931658Application Date: 2015-11-03
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Publication No.: US10756991B2Publication Date: 2020-08-25
- Inventor: Andrew Layman , Eric Hauser , Matthew John Fleckenstein , Tatyana Mamut , Arthur Ping-Tak Che , Tiffany Joy Chin , Amy Kar Sin Poon
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Sterne, Kessler, Goldstein & Fox P.L.L.C.
- Main IPC: G06F15/177
- IPC: G06F15/177 ; H04L12/26 ; G06T11/20 ; G06F8/00 ; G06F8/34 ; G06Q10/06 ; G06F8/38 ; G06Q50/00 ; G06Q10/00 ; G06F3/0482 ; G06F3/0484 ; G06F9/50

Abstract:
The technology disclosed offers a declarative and visualization framework that implements a state machine for multi-step progression of interaction with an entity. The declarative framework is usable over and over for a broad range of applications because it provides a simple rule-based authoring tool that can be used for specifying different elements and components of a complex state machine, including state definitions, state transition triggers, state transition conditions and state transition actions. Once defined, the state machine is automatically generated and visually implemented based on the declarative input provided by a non-technical user.
Public/Granted literature
- US20170085445A1 SIMPLIFIED ENTITY ENGAGEMENT AUTOMATION Public/Granted day:2017-03-23
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