- 专利标题: Validating provided information in a conversation
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申请号: US15224394申请日: 2016-07-29
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公开(公告)号: US10810212B2公开(公告)日: 2020-10-20
- 发明人: Gary D. Cudak , Nathan J. Peterson , Amy L. Rose , Bryan L. Young , Jennifer J. Lee-Baron , John S. Crowe
- 申请人: LENOVO Enterprise Solutions (Singapore) PTE. LTD.
- 代理机构: Kunzler Bean & Adamson
- 代理商 Bruce R. Needham
- 主分类号: G06F16/2457
- IPC分类号: G06F16/2457 ; H04L29/06 ; G06Q10/10 ; G06Q50/00 ; H04M3/42 ; G10L17/22 ; G06F16/248
摘要:
For validating information provided in a conversation, apparatus, methods, and program products are disclosed. The apparatus includes an association module that associates a plurality of items of caller identification data with a caller, an information module that identifies, using a speech recognition application, caller information from speech of the caller during a telephonic conversation with a call recipient, a comparison module that compares the plurality of items of caller identification data with the caller information, and a validation module that calculates a confidence score based on the comparison of the plurality of items of caller identification data with the caller information and presents, to the call recipient, the confidence score.
公开/授权文献
- US20180032526A1 VALIDATING PROVIDED INFORMATION IN A CONVERSATION 公开/授权日:2018-02-01
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