- 专利标题： Signal analysis in a conversational scheduling assistant computing system
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申请号： US16511724申请日： 2019-07-15
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公开(公告)号： US10891439B2公开(公告)日： 2021-01-12
- 发明人: Benjamin Gene Cheung , Andres Monroy-Hernandez , Todd Daniel Newman , Mayerber Loureiro De Carvalho Neto , Michael Brian Palmer , Pamela Bhattacharya , Justin Brooks Cranshaw , Charles Yin-Che Lee
- 申请人： Microsoft Technology Licensing, LLC
- 申请人地址： US WA Redmond
- 专利权人： Microsoft Technology Licensing, LLC
- 当前专利权人： Microsoft Technology Licensing, LLC
- 当前专利权人地址： US WA Redmond
- 代理机构： Kelly, Holt & Christenson, PLLC
- 代理商 Christopher J. Volkmann
- 主分类号： G06F40/30
- IPC分类号： G06F40/30 ; G06F16/9032 ; H04L12/58 ; G06Q10/10
摘要：
A software agent, that is used to assist in providing a service, receives communications from a set of users that are attempting to use the software agent. The communications include communications that are interacting with the software agent, and communications that are not interacting with the software agent. The software agent performs natural language processing on all communications to identify such things as user sentiment, user concerns or other items in the content of the messages, and also to identify actions taken by the users in order to obtain a measure of user satisfaction with the software agent. One or more action signals are then generated based upon the identified user satisfaction with the software agent.
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