Invention Grant
- Patent Title: Fraud detection in interactive voice response systems
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Application No.: US16515823Application Date: 2019-07-18
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Publication No.: US10902105B2Publication Date: 2021-01-26
- Inventor: Scott Strong , Kailash Patil , David Dewey , Raj Bandyopadhyay , Telvis Calhoun , Vijay Balasubramaniyan
- Applicant: PINDROP SECURITY, INC.
- Applicant Address: US GA Atlanta
- Assignee: PINDROP SECURITY, INC.
- Current Assignee: PINDROP SECURITY, INC.
- Current Assignee Address: US GA Atlanta
- Agency: Foley & Lardner LLP
- Main IPC: H04M3/527
- IPC: H04M3/527 ; G06F21/32 ; G06N20/00 ; G06F21/55 ; H04M3/493 ; H04W12/12 ; H04M15/00 ; H04M7/00

Abstract:
Systems and methods for call detail record (CDR) analysis to determine a risk score for a call and identify fraudulent activity and for fraud detection in Interactive Voice Response (IVR) systems. An example method may store information extracted from received calls. Queries of the stored information may be performed to select data using keys, wherein each key relates to one of the received calls, and wherein the queries are parallelized. The selected data may be transformed into feature vectors, wherein each feature vector relates to one of the received calls and includes a velocity feature and at least one of a behavior feature or a reputation feature. A risk score for the call may be generated during the call based on the feature vectors.
Public/Granted literature
- US20190342452A1 FRAUD DETECTION IN INTERACTIVE VOICE RESPONSE SYSTEMS Public/Granted day:2019-11-07
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