- 专利标题： System and method for calling a service representative using an intelligent voice assistant
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申请号： US16816726申请日： 2020-03-12
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公开(公告)号： US10924599B1公开(公告)日： 2021-02-16
- 发明人: Richard Daniel Graham , Ruthie D. Lyle
- 申请人： UIPCO, LLC
- 申请人地址： US TX San Antonio
- 专利权人： UIPCO, LLC
- 当前专利权人： UIPCO, LLC
- 当前专利权人地址： US TX San Antonio
- 代理机构： Plumsea Law Group, LLC
- 主分类号： H04M1/27
- IPC分类号： H04M1/27 ; G10L15/22
摘要：
A system and method for making a call to a service provider on behalf of a user is disclosed. The system and method include using an intelligent voice assistant to call the service provider and having the intelligent voice assistant navigate an interactive voice response system to reach a representative. The system and method also include using the intelligent voice assistant to reconnect a user with a representative after an interrupted call.
信息查询
