Invention Grant
- Patent Title: Unifying presence data and communication routing based thereon
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Application No.: US16543266Application Date: 2019-08-16
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Publication No.: US10986201B2Publication Date: 2021-04-20
- Inventor: Chirag Bharatkumar Patel , Vishal Kamboj
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Sheridan Ross P.C.
- Main IPC: H04L29/08
- IPC: H04L29/08 ; H04L12/58 ; G06F40/205

Abstract:
Maintaining accurate out-of-office notifications can be resource intensive and error-prone. This is compounded by duplicating efforts, such as between a telephony system and an email system. By automatically creating and presenting a personal interactive voice response (IVR) or dual-tone multi-frequency (DTMF) signaling in response to menu option, generated from an email system, a telephony system may automatically be updated to provide options for a caller to select delegates for a particular user. The delegates may further be identified by subject matter or other categorization. As a result, a user may maintain one system and, as a result, enable a second system to automatically present and process delegate selection without additional human input.
Public/Granted literature
- US20210051207A1 UNIFYING PRESENCE DATA AND COMMUNICATION ROUTING BASED THEREON Public/Granted day:2021-02-18
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